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      Urgent! HR Contact Center Associate with Dutch and English – 12-months (fixed-term) contract , MHLS (My HR Live Support) Position in Virtual - Amazon
 
                        
                         Description
*This role can be office based in Prague, Czech Republic.
Additionally, this can be a Home Office based role – it can be performed from any location within Poland, Slovakia and Czech Republic.
*
  
At Amazon we believe that every day is still day one.
  
It's our job to make bold bets, and we get our energy from inventing on behalf of customers.
Success is measured against the possible, not the probable.
This is your chance to make history.
  
Join the HR Contact Center team, which supports Amazon across certain EMEA (Europe, Middle East and Africa) countries.
Our team provides a multi-language capability to the internal customers, and is looking for HR Contact Center Associates with Dutch and English to join us.
Reporting to a Team Manager, the team acts as first point of contact for employees and managers via phone, live chat, email, and internal case management systems by answering Employee’s life-cycle queries related to benefits, payroll, leave of absence, data management, onboarding and terminations as well as processing absence reporting requests.
  
Responsibilities:
- Handle and resolve HR queries in Dutch and English by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved.
- Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.
- Identify gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved.
- Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle at Amazon.
- Actively seeks employee feedback to improve levels of service.
- Being able to work on rotational shifts in both weekends and weekdays, including bank holidays.
  
Key job responsibilities
  
Basic Qualifications
Basic qualifications:
- Very good proficiency in written and verbal in Dutch (B2 CEFR) and English (B2 CEFR).
- Computer skills (Windows, Microsoft Office, Outlook)
Preferred Qualifications
Preferred qualifications:
- Relevant work experience in administration, customer service/ call center or HR environment.
- Very good proficiency in additional European languages
- Ability to work in international teams where team members are in different locations and belong to different cultures
- Ability to work with confidential information
- Flexibility to work in a fast-paced environment
- Good interpersonal, communication, time management, and problem-solving skills.
  
Amazon is an equal opportunities employer.
We believe passionately that employing a diverse workforce is central to our success.
We make recruiting decisions based on your experience and skills.
We value your passion to discover, invent, simplify and build.
Protecting your privacy and the security of your data is a longstanding top priority for Amazon.
Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.
  
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit  https://amazon.jobs/content/en/how-we-hire/accommodations  for more information.
If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
 
                      
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Unlock Your HR Contact Potential: Insight & Career Growth Guide
Real-time HR Contact Jobs Trends in Virtual, Poland (Graphical Representation)
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Great news! Amazon is currently hiring and seeking a HR Contact Center Associate with Dutch and English – 12 months (fixed term) contract , MHLS (My HR Live Support) to join their team. Feel free to download the job details.
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