Urgent! IT OPERATIONS TECHNICAL SUPPORT I Position in Poznan - Lumen
**About Lumen**
Lumen connects the world.
We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly.
Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency.
People power progress.
We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact.
Join us as we digitally connect the world and shape the future.
**The Role**
As Operations Technical Support I you will act as the face of the Service Desk and Lumen by having direct contact and interaction with our customers primarily via email and phone.
Our Service Desks in Poznan are the single point of contact 24x7 365 days a year to our customers.
Our knowledge bases as well as procedures and processes are helping you to ask the right questions and find help to troubleshoot the issue.
If you open the case, you keep ownership of it till its closed but no worries, it’s a team effort, a lot of situations require interactions with your direct team members here in Poznan or with our extended global support operations to find a solution.
**The Main Responsibilities**
+ First point of contact for our clients, via multiple communications methods, per established customer service and quality guidelines
+ Troubleshoot / fix issues on first contact if possible.
+ Troubleshoot, collection information and escalate to Tier 2 &3 support if not able to fix the issue right away.
+ Provide and obtain timely updates to/from relevant parties (internal and external), ensure all issues are chased throughout the incident life cycle, manage the resolution of issues and keep clients informed unless otherwise specified by specific client.
+ Keep ownership of tickets till resolution.
+ Follow Outage procedures and Support processes as required and keep Customers and Management up to date at all times
+ Challenges the status quo and seek constant service improvements.
+ Using all available resources (including but not limited to: training, knowledgebase, intuition, and escalation resources), resolve or escalate customer incidents per established guidelines, processes, and service level agreements.
i.e. Provide quality solutions in a timely manner.
+ Ensure ticket documentation is accurate and thorough.
+ Identify recurring incidents and trends and escalate appropriately.
**What We Look For in a Candidate**
**Required:**
+ Excellent verbal, written and analytical skills in English and Spanish
+ Desire to WOW the customer
+ Knowledge or understanding of IT infrastructure
**What to Expect Next**
Requisition #: 340092
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Job duties and responsibilities are subject to change based on changing business needs and conditions.
We are committed to making reasonable adjustments to the recruitment process for people with disabilities.
If there is anything we can do to help you, please let us know.
We are committed to providing equal employment opportunities to all persons regardless of race, religion, colour, sex, age, disability or sexual orientation or any other status protected by local or national law.
We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Join a diverse and inclusive culture where everyone is welcome and every voice is heard.
A culture where people feel they belong, can be themselves and feel inspired to share different perspectives.
Our culture, shared values and behaviours truly make Lumen a fantastic place to work and provides an environment where people can genuinely thrive.
✨ Smart • Intelligent • Private • Secure
Practice for Any Interview Q&A (AI Enabled)
Predict interview Q&A (AI Supported)
Mock interview trainer (AI Supported)
Ace behavioral interviews (AI Powered)
Record interview questions (Confidential)
Master your interviews
Track your answers (Confidential)
Schedule your applications (Confidential)
Create perfect cover letters (AI Supported)
Analyze your resume (NLP Supported)
ATS compatibility check (AI Supported)
Optimize your applications (AI Supported)
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
European Union Recommended
Institution Recommended
Institution Recommended
Researcher Recommended
IT Savvy Recommended
Trades Recommended
O*NET Supported
Artist Recommended
Researchers Recommended
Create your account
Access your account
Create your professional profile
Preview your profile
Your saved opportunities
Reviews you've given
Companies you follow
Discover employers
O*NET Supported
Common questions answered
Help for job seekers
How matching works
Customized job suggestions
Fast application process
Manage alert settings
Understanding alerts
How we match resumes
Professional branding guide
Increase your visibility
Get verified status
Learn about our AI
How ATS ranks you
AI-powered matching
Join thousands of professionals who've advanced their careers with our platform
Unlock Your IT OPERATIONS Potential: Insight & Career Growth Guide
Real-time IT OPERATIONS Jobs Trends in Poznan, Poland (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for IT OPERATIONS in Poznan, Poland using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 1665 jobs in Poland and 14 jobs in Poznan. This comprehensive analysis highlights market share and opportunities for professionals in IT OPERATIONS roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Lumen is currently hiring and seeking a IT OPERATIONS TECHNICAL SUPPORT I to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: IT OPERATIONS TECHNICAL SUPPORT I Jobs Poznan.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Lumen adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a IT OPERATIONS TECHNICAL SUPPORT I Jobs Poland varies, but the pay scale is rated "Standard" in Poznan. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for IT OPERATIONS TECHNICAL SUPPORT I typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for IT OPERATIONS TECHNICAL SUPPORT I, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your IT OPERATIONS TECHNICAL SUPPORT I interview at Lumen, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Lumen's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
Setting up job alerts for IT OPERATIONS TECHNICAL SUPPORT I is easy with Poland Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!
