Urgent! Advanced Technical Support Engineer Position in Krakow - Cornerstone onDemand
The Advanced Support specialist is a member of a strong technical team delivering world-class support for some of our SaaS solutions.They should be motivated to help customers resolve issues and will use their problem-solving skills to ensure an outstanding customer experience.
Our Support teams are strong communicators and will advocate for our customers whilst managing their expectations to ensure strict SLA’s are met across the global customer base.
This Level 2 Support role will require analyzing and documenting defects with the Development team, and liaising with multiple internal teams to deliver fixes whilst maintaining direct engagement with the customer.
**In this role you will….**
**Case Management**
+ Understand multiple products from our portfolio and demonstrate an ability to help customers find solutions to their issues
+ Provide telephone and written support to customers, resolving technical and functional problems of varied complexity
+ Troubleshoot using all available knowledge resources including log file analysis
+ Replicate customer problems on test environments in order to isolate root cause and find a solution
+ Ability to handle all types of customer and business situations: assessing severity, impact, and escalate to management when appropriate
+ Clearly articulate to customers and management a problem definition and a resolution plan
+ Ensure high customer satisfaction through prompt handling of tickets, communication with customers and adherence to SLA’s
+ Allocate time to projects as required
**Process Improvement / Knowledge Building**
+ Know and understand all processes
+ Easily adjust to change in processes
+ Build network of people to assist in processes
+ Build deep understanding of at least one product to become an Expert
+ Increase technical expertise via attending training sessions, reading technical documentation
**You’ve got what it takes if you have / are…**
+ Highly committed individual with a background in a problem solving, customer service environment
+ Highly organized with understanding of processes, SLA’s and tools in product support
+ Strong written and verbal communication skills with an ability to speak confidently and articulately customers
+ Ability to listen effectively and show patience while working with customers
+ Ability to multitask effectively and work well under pressure
+ Ability to influence in order to build productive relationships across teams
+ Ability to learn new technologies quickly
+ Intermediate knowledge of Linux and Windows Operating Systems
+ Experience with the technology stack (Java, Tomcat, Oracle)
+ Experience supporting and troubleshooting web applications
+ About 3-4 years of prior experience in Customer Support or working with HRIS, CRM or any other Cloud Solution Suits.
+ Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment
+ Consideration for privacy and security obligations
+ Fluency in English.
Additional languages will be appreciated
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand.
All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws.
If you have a disability or special need that requires accommodation, please contact us at careers@csod.com
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Unlock Your Advanced Technical Potential: Insight & Career Growth Guide
Real-time Advanced Technical Jobs Trends in Krakow, Poland (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Advanced Technical in Krakow, Poland using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 888 jobs in Poland and 89 jobs in Krakow. This comprehensive analysis highlights market share and opportunities for professionals in Advanced Technical roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Cornerstone onDemand is currently hiring and seeking a Advanced Technical Support Engineer to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Advanced Technical Support Engineer Jobs Krakow.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Cornerstone onDemand adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Advanced Technical Support Engineer Jobs Poland varies, but the pay scale is rated "Standard" in Krakow. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Advanced Technical Support Engineer typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Advanced Technical Support Engineer interview at Cornerstone onDemand, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Cornerstone onDemand's products or services and be prepared to discuss how you can contribute to their success.
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