The Offer
- Work alongside & learn from best in class talent
- Join a well known brand within Venture Capital / Private Equity
- Leadership Role
The Job
Key Responsibilities:
- Serve as the primary point of contact for assigned clients, ensuring satisfaction and retention.
- Onboard new clients and guide them through the implementation of solutions.
- Build strong relationships by understanding client goals and aligning strategies to meet them.
- Monitor client performance metrics and provide insights to drive success.
- Proactively identify upsell and cross-sell opportunities.
- Collaborate with sales, marketing, and product teams to improve the client experience.
- Address client concerns promptly and effectively to maintain high satisfaction levels.
Benefits:
- Fully remote position with flexible working hours.
- Monthly salary of $3,000 – $3,800 USD, depending on experience.
- Opportunities for growth and career advancement.
- Supportive, innovative, and collaborative team environment.
The Profile
Qualifications:
- Proven experience in client success, account management, or customer support (3+ years preferred).
- Excellent communication, problem-solving, and interpersonal skills.
- Strong ability to manage multiple clients and priorities effectively.
- Data-driven mindset with experience tracking client performance and KPIs.
- Familiarity with CRM systems and customer success tools.
- Background in consulting, SaaS, or professional services is a plus.
The Employer
Our client was founded by experts in law, finance, and strategy who saw a need for a more holistic approach to business consultancy.