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Urgent! Customer Account Management Controller, German or Italian Speaker Position in Wrocław - UPM

Customer Account Management Controller, German or Italian Speaker



Job description

Would you like to join a global, growing company that innovates for a more sustainable tomorrow?

UPM could be the team for you.

We are frontrunners in developing renewable alternatives to fossil-based materials.

Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world.

We live by our values – trust and be trusted, achieve together, renew with courage.

Join us in creating a future beyond fossils!

We are now looking for Customer Account Management Controller, German or Italian Speaker in Customer Operations in Finance, Finance & Control.

Greetings from your future manager

Sabina Gałaj, Senior Manager, Customer Operations in Finance

What you will do

  • Monitor and handle Customer accounts for standard and elevated-risk customers (incl.

    discrepancies and pending payments, unapplied cash, discounts, credit postings, write offs, payout requests and customer bank details, pro-forma invoices etc.)

  • Contact customers via phone, email, and letters to follow up on outstanding payments 

  • Maintain accurate records of collection activities and outcomes 

  • Address external and internal customer inquiries and requests in a timely manner (incl.

    account statements, balance confirmation and reconciliations etc.)

  • Actively collaborate with the Sales and Customer Service teams to effectively exchange customer financial status information 

  • Escalate unresolved accounts to management or external recovery agencies 

  • Negotiate and establish payment plans in line with company policies and Group Credit Risk Management guidelines 

  • Regularly analyze AR and collection metrics and reports to identify trends, and take proactive actions to address issues, improve cash flow, and reduce overdue accounts 

  • Who you are

  • You possess a Bachelor's degree or equivalent qualification in Accounting/Finance 

  • You have fluency in German or Italian (written and spoken); good command of English for internal communication 

  • You have experience in Accounts Receivable area

  • You have strong communication and negotiation skills 

  • You have ability to manage multiple priorities and deadlines 

  • You are comfortable working with ERP and financial systems (SAP experience is a plus) 

  • You operate independently in daily tasks 

  • This is what we offer to you 

  • A meaningful job – We have an inspiring purpose ‘We create a future beyond fossils’.

    Our work is impactful and transformative 

  • A caring community – Our community is built on great team spirit and shared commitment.

    We care about each other and the well-being of our colleagues.

    We support the work-life balance of all our employees 

  • Development opportunities – We offer you great opportunities to learn and grow throughout your career.

    We are an international, multi-business organization offering plenty of avenues for personal growth 

  • Responsible employer - Sustainability is at the core of everything we do.

    We are committed to ambitious, science-based sustainability targets in all areas from climate change to biodiversity.

    We foster diversity and inclusivity, offering a work environment in which everyone can be themselves 

  • Learn about our and our


    Required Skill Profession

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