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Urgent! Customer advisor with Swedish for TV streaming provider Job Opening In Warszawa – Now Hiring Concentrix

Customer advisor with Swedish for TV streaming provider



Job description

Description


Job description:

  • Provide assistance via phone, email or chat
  • Deliver technical support for the streaming company,
  • Address contract and billing inquiries thoroughly and efficiently,
  • Handle and process customer complaints with empathy and professionalism,
  • Serve B2B and B2C clients on inbound calls as first and second line support,
  • Deal with outbound calls for administrative tasks eg.

    gathering feedbacks or late payment calls and similar.

 

Requirements:

  • Service-oriented thinking with focus on customer experience
  • Fluency in Swedish (C1 level), and English written and verbal (B2),
  • Administrative and technical knowledge,
  • Outstanding communication skills and good listener,
  • Minimum 6 months of experience in customer service,
  • Willingness to perform soft selling and upselling,
  • Availability to work 5 days out of 7 with 8.5 hours long shifts per day (including breaks), between: Mon-Fri 8:00-20:00 and weekends between 10:00-20:00.

 

Nice to have:

  • Experience with CRM system.

 

We offer:

  • Salary: 10.000,00 PLN gross monthly.
  • Equal opportunities for all, regardless of age, gender, and other factors.

    Everyone is held to the same standards of knowledge.
  • Embrace an international and diverse work environment that broadens your horizons.
  • Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.
  • Team-building events to foster a collaborative work environment.
  • Team leader support at every stage of cooperation.
  • Contract of employment or contract of mandate.

Location:

POL Warsaw - Al. Solidarności 171, Building B-3rd Flr

Language Requirements:

English, Swedish (Required)

Time Type:


Required Skill Profession

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