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Urgent! Customer Service Specialist Position in Łódź - Flint Group Polska Sp. z o.o.

Customer Service Specialist



Job description

As a Customer Service Specialist, you will play a key role in the end-to-end order management process while also acting as a strategic partner to Sales, Production, Logistics, and external customers.


Your responsibilities will include both operational excellence and proactive collaboration to drive efficiency, customer satisfaction, and continuous improvement.



  • Manage customer orders in SAP and the e-commerce portal: validation, entry, tracking, and fulfillment

  • Ensure alignment of order details with commercial offers and SAP data (payment terms, pricing, Incoterms, delivery terms)

  • Coordinate order planning with Production and monitor delivery timelines

  • Invoice goods and additional services; allocate and verify freight invoices

  • Maintain close and professional contact with customers, keeping them informed on order status, deliveries, returns, and claim handling

  • Support commercial teams by ensuring accurate pricing, master data updates, and responding to technical or offer-related inquiries

  • OTIF tracking, and other performance-related analyses

  • Collaborate with Purchasing and Supply Chain to forecast demand and ensure availability of custom or non-standard products

  • Participate in internal projects and suggest process improvements to enhance service and efficiency

  • Contribute to testing and implementing SAP improvements

  • Ensure proper archiving of documentation and compliance with internal procedures


Optional:



  • Advise on transport mode (FCL, LCL, FTL, LTL, Air) and calculate loading capacities

  • Oversee preparation of transport and export documentation, including customs and dangerous goods (ADR/IMDG)

  • Organize shipments and returns in coordination with warehouses and carriers



  • 2-3 years of experience in Customer Service area

  • Knowledge of SAP (SD module)

  • Good communication and problem-solving skills

  • Fluency in English and Polish

  • Proactive, structured, and customer-focused mindset

  • Ability to manage priorities, work independently, and collaborate across departments

  • Familiarity with international trade terms, export procedures, and transport documentation



  • Chance to shape the future - develop your skills in an international environment and help us create modern processes that support global business

  • Growth opportunities - collaborate with experts and take part in knowledge sharing, exciting projects, and training programs available to our employees

  • Hybrid work model - 3 days in the office and 2 days remote per week

  • Stable employment - long-term cooperation based on an employment contract

  • Comprehensive benefits package - including private medical care, life insurance, sports card, holiday subsidies, a veterinary package for your pet, and much more

  • Comfortable workspace and a collaborative culture - our office is well-connected and designed to support teamwork in a friendly, partnership-driven atmosphere


Required Skill Profession

Information And Record Clerks



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