Scope of duties:
As a Customer Service Specialist, you will play a key role in the end-to-end order management process while also acting as a strategic partner to Sales, Production, Logistics, and external customers.
Your responsibilities will include both operational excellence and proactive collaboration to drive efficiency, customer satisfaction, and continuous improvement.
Manage customer orders in SAP and the e-commerce portal: validation, entry, tracking, and fulfillmentEnsure alignment of order details with commercial offers and SAP data (payment terms, pricing, Incoterms, delivery terms)Coordinate order planning with Production and monitor delivery timelinesAdvise on transport mode (FCL, LCL, FTL, LTL, Air) and calculate loading capacitiesOversee preparation of transport and export documentation, including customs and dangerous goods (ADR/IMDG)Organize shipments and returns in coordination with warehouses and carriersInvoice goods and additional services; allocate and verify freight invoicesMaintain close and professional contact with customers, keeping them informed on order status, deliveries, returns, and claim handlingSupport commercial teams by ensuring accurate pricing, master data updates, and responding to technical or offer-related inquiriesOTIF tracking, and other performance-related analysesCollaborate with Purchasing and Supply Chain to forecast demand and ensure availability of custom or non-standard productsParticipate in internal projects and suggest process improvements to enhance service and efficiencyContribute to testing and implementing SAP improvementsEnsure proper archiving of documentation and compliance with internal procedures What we want:
3 year of experience in Customer Service areaKnowledge of SAP (SD module)Good communication and problem-solving skillsFluency in English, Polish and preferably GermanProactive, structured, and customer-focused mindsetAbility to manage priorities, work independently, and collaborate across departmentsFamiliarity with international trade terms, export procedures, and transport documentation What we offer:
Chance to shape the future - develop your skills in an international environment and help us create modern processes that support global businessGrowth opportunities - collaborate with experts and take part in knowledge sharing, exciting projects, and training programs available to our employeesHybrid work model - 3 days in the office and 2 days remote per weekStable employment - long-term cooperation based on an employment contractComprehensive benefits package - including private medical care, life insurance, sports card, holiday subsidies, a veterinary package for your pet, and much moreComfortable workspace and a collaborative culture - our office is well-connected and designed to support teamwork in a friendly, partnership-driven atmosphere