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Customer Support Associate with CAD 3D Job Opening In Poznań – Now Hiring Revalize


Job description

Job Description

We are looking for a dedicated Customer Support Associate to provide superior software support to our clients.

This is a full-time position.

Responsibilities:

  • Provide excellent customer service to Revalize customers and teammates through consistent and thoughtful behavior aligned with Revalize values
  • Provide support for incoming queries and issues related to the company’s proprietary software solutions
  • Identify, evaluate, and prioritize end-user issues to ensure that inquiries are successfully resolved
  • Adhere to established customer service and documentation standards
  • Solve and respond to first-level support requests and escalate issues as required
  • Author, edit, and actively contribute to the improvement of knowledgebase articles, FAQs, and functional documentation related to Revalize proprietary software, processes, and procedures
  • Regular and consistent access to a quiet work area to conduct business meetings over the telephone and/or video calls

Qualifications

What we expect:

▪ Ideally, you have a technical background, e.g., training as a technical draftsman or in wood/metalworking, mechanical engineering, or architecture.

▪ Expertise in using 3D CAD systems (Inventor, SolidWorks, TENADO CAD, AutoCAD, etc.)

▪ You have excellent written and spoken Polish, German, and English skills.

▪ Enjoyment of problem-solving

▪ Experience in customer service

▪ The ability to communicate technically complex topics in an understandable manner through training and workshops.

▪ Familiarity with the operation, installation, and troubleshooting of Windows software.

Preferred skills and abilities:

  • Working knowledge of Salesforce 
  • Understanding of networking topologies & protocols


Additional Information

All your information will be kept confidential according to EEO guidelines.

If qualified, to complete your application you will be required to complete a behavioral and aptitude test to be sent out via email.

Revalize designates standard working hours as 8:00 am to 5:00 pm Eastern Time (ET) for employees based in the United States and 08:00 to 17:00 Central European Time (CET) for employees operating within the EMEA region.


Qualified applicants will be asked to complete a 30-minute online pre-employment assessment as part of their application.

Required Skill Profession

Drafters, Engineering Technicians, And Mapping Technicians


  • Job Details

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Unlock Your Customer Support Potential: Insight & Career Growth Guide


Real-time Customer Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Support in Poznań, Poland, highlighting market share and opportunities for professionals in Customer Support roles.

1657 Jobs in Poland
1657
53 Jobs in Poznań
53
Download Customer Support Jobs Trends in Poznań and Poland

Are You Looking for Customer Support Associate with CAD 3D Job?

Great news! is currently hiring and seeking a Customer Support Associate with CAD 3D to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Revalize adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Poland laws and regulations

What Is the Average Salary Range for Customer Support Associate with CAD 3D Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Poznań. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Support Associate with CAD 3D?

Key qualifications for Customer Support Associate with CAD 3D typically include Drafters, Engineering Technicians, And Mapping Technicians and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Support Associate with CAD 3D?

To improve your chances of getting hired for Customer Support Associate with CAD 3D, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Support Associate with CAD 3D Job Success

Revalize interview tips for Customer Support Associate with CAD 3D

Here are some tips to help you prepare for and ace your Customer Support Associate with CAD 3D job interview:

Before the Interview:

Research: Learn about the Revalize's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Support Associate with CAD 3D interview at Revalize, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Revalize's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Customer Support Associate with CAD 3D Positions

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