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Deskside Support Agent Job Opening In Kraków – Now Hiring N Consulting Ltd


Job description

Roles: Deskside Support Agent

Location: This role requires the candidate to travel to individual client sites within Poland as needed.  Otherwise, WFH.

The work location will vary based on the scheduled visits agreed upon with client.

Duration: Contract

Is it Onsite/Remote/Hybrid: Hybrid – travel to client sites as needed

 

 

DESKSIDE SUPPORT AGENT - Poland

The Deskside Support Agent will be responsible for efficient and reliable operation of the specified client’s IT environment and end-user support.

This position serves as the remote and on-site level 1 and 2 end-user support and requires the ability to manage all break & fix tickets/requests and aids with project implementations as needed.

The Deskside Support Agent may work under a manager if assigned to a managed services project or may collaborate with client management if part of a staff augmentation solution.

 

Responsibilities and Job Duties

  • Provides direct technical support and assistance to end-users over the phone, in person, and remotely.
  • Manages and handles all escalated tickets from Level 1, identifies the best solutions based on information provided by customers.
  • Provides in-depth technical support; diagnose and resolve problems ranging from Tier 1 -3 type issues.

    Troubleshoots applications, hardware, and operating systems.  
  • Proactively monitors and identifies trends and behaviors in systems support and addresses the findings or escalate to other IT team resources.
  • Support of networking equipment (switches, access points, firewalls, etc.).
  • Must have basic to intermediate level experience working with networks.
  • Able to physically connect devices, and trace issues from the user endpoint to Demarc.
  • Intermediate level understanding of network topology
  • Able to troubleshoot network issues to identify the root cause.
  • Collaborate with internal IT on deploying network equipment.
  • Support of audio/visual systems (TVs, projectors, etc.), and video teleconference systems (VTC), if applicable
  • Contributes to timely and accurate communication with other parts of the organization regarding IT.
  • Function as the escalation line of support for complex IT support issues from service desk staff, employees, and team members
  • Process new hires, employee changes and separations including network and telephone account creations/modifications and coordination of equipment configuration and installation.
  • Receives and tracks hardware assets according to policy and process equipment delivery/shipping as needed.
  • Ensure that all assigned tasks are completed in a manner which meets regulatory requirements and updating or creating procedures to address any potential issues.
  • Coordinating with IT vendors for troubleshooting and outage support.
  • Traveling to all corporate sites to provide scheduled network maintenance and address outstanding and reported issues.
  • Other duties or responsibilities as assigned.

 

Knowledge, Skills, and Abilities

  • Excellent oral and written communication skills (Polish and English)
  • Hardware troubleshooting
  • Laptops (Windows and Mac - along with associated hardware - monitors, speakers, mic, etc.
  • Printers /Copiers
  • Network Equipment
  • Microsoft /Office 365 (Word, Excel, Outlook)
  • M365 Administration (Entra/Intune/Exchange/etc.)ITSM/Ticketing Systems
  • Able to follow other specific troubleshooting steps and continuously update and create additional knowledge articles, if applicable.
  • Ability to manage all high-priority, fast-paced activities within required timelines without sacrificing quality.
  • Ability to work independently with minimal supervision but seek appropriate involvement from other team members or senior management regarding complex issues beyond position scope.
  • Required to be on call as needed to support the end users.
  • IT and/or Service Desk certifications a plus to include (A+, Network+, Microsoft, ITIL)

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Deskside Support Potential: Insight & Career Growth Guide


Real-time Deskside Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Deskside Support in Kraków, Poland, highlighting market share and opportunities for professionals in Deskside Support roles.

870 Jobs in Poland
870
100 Jobs in Kraków
100
Download Deskside Support Jobs Trends in Kraków and Poland

Are You Looking for Deskside Support Agent Job?

Great news! is currently hiring and seeking a Deskside Support Agent to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at N Consulting Ltd adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Poland laws and regulations

What Is the Average Salary Range for Deskside Support Agent Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Kraków. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Deskside Support Agent?

Key qualifications for Deskside Support Agent typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Deskside Support Agent?

To improve your chances of getting hired for Deskside Support Agent, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Deskside Support Agent Job Success

N Consulting Ltd interview tips for Deskside Support Agent

Here are some tips to help you prepare for and ace your Deskside Support Agent job interview:

Before the Interview:

Research: Learn about the N Consulting Ltd's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Deskside Support Agent interview at N Consulting Ltd, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the N Consulting Ltd's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Deskside Support Agent Positions

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