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Urgent! Digital Transformation | Senior Customer Experience Manager Job Opening In Poland, Poland – Now Hiring OnHires
About the Company
Our client is a leading liquidity and technology provider specializing in the crypto and foreign exchange (FX) industries.
With over 10 years of experience, they deliver advanced B2B tech solutions that empower brokers and financial institutions to scale faster while minimizing infrastructure costs.
Their clients include licensed brokers, crypto exchanges, hedge funds, and asset managers globally.
Position Overview
The Customer Experience Officer will play a strategic role in enhancing and optimizing the customer journey across all business lines.
Reporting directly to the Chief Strategy Officer, this role involves collaborating with multiple teams to consistently advocate for client needs and improve satisfaction and retention.
The primary focus will be on customer journey design, cross-functional coordination, platform audits, and the use of analytics to drive improvements in customer experience and retention.
Key Responsibilities
Customer Journey Design: Design and implement comprehensive customer journeys to ensure seamless user experiences across all platforms.
Cross-functional Coordination: Collaborate with internal teams like compliance, legal, finance, sales, customer support, and the Salesforce team to align all departments with customer-centric objectives.
Platform Audits: Regularly audit customer-facing platforms to identify areas of improvement, including UI bugs, user friction points, and other issues impacting the customer experience.
Customer Feedback & Analytics: Collect feedback and analyze customer data to derive actionable insights that will help refine strategies, improve products, and enhance customer satisfaction.
Internal Advocacy: Act as a customer advocate within the company, ensuring that customer concerns and feedback influence strategic decision-making.
Reporting & Metrics: Regularly monitor key metrics such as CSAT, NPS, and customer retention and report findings to track performance and identify areas for improvement.
Key Performance Indicators (KPIs)
CSAT (Customer Satisfaction Score);
NPS (Net Promoter Score);
Customer Retention and Churn Rate;
Time to Revenue (from client onboarding to revenue generation);
Resolution Time for client issues.
Skills & Experience Requirements
5+ years of experience in customer experience, product management, or a related field, preferably in SaaS, fintech, or iGaming.
Customer Journey Design: Proven experience in designing customer journeys within SaaS, fintech, digital entertainment, or high-growth retail platforms (e.g., Netflix, Spotify, Revolut).
Customer Advocacy: Successful track record of advocating for customers and coordinating complex, multi-department initiatives to improve the customer experience.
Salesforce & Analytics: Strong proficiency in Salesforce and customer analytics tools, essential for managing customer data and driving insights.
Problem-Solving: Strong analytical and problem-solving skills to address client pain points and ensure satisfaction.
Communication: Excellent communication skills, both verbal and written, to effectively collaborate with teams and interact with clients.
What the Company Offers
Hybrid work environment – Flexibility to work remotely or from the office, depending on your location.
A dynamic and technically challenging environment – Engage in exciting, cutting-edge projects within the crypto and FX industries.
Competitive salary and performance-based incentives – Attractive compensation package with performance-related rewards.
21 paid holidays – Generous annual leave to support a healthy work-life balance.
Amazing networking events within the group – Participate in exclusive events that foster collaboration and professional networking within the company.
Growth opportunities within the group – Ongoing opportunities for career development and internal promotions.
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Unlock Your Digital Transformation Potential: Insight & Career Growth Guide
Real-time Digital Transformation Jobs Trends in Poland, Poland (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Digital Transformation in Poland, Poland using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 429 jobs in Poland and 56 jobs in Poland. This comprehensive analysis highlights market share and opportunities for professionals in Digital Transformation roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! OnHires is currently hiring and seeking a Digital Transformation | Senior Customer Experience Manager to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Digital Transformation | Senior Customer Experience Manager Jobs Poland.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at OnHires adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Digital Transformation | Senior Customer Experience Manager Jobs Poland varies, but the pay scale is rated "Standard" in Poland. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Digital Transformation | Senior Customer Experience Manager typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Digital Transformation | Senior Customer Experience Manager interview at OnHires, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the OnHires's products or services and be prepared to discuss how you can contribute to their success.
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