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English and Dutch Customer Advisor (Part Time ) - Remote/Office Based Position in Wrocław - Confidential


Job description

All about the role

Customer Service Advisor - English/Dutch (Part Time)

We are thrilled to offer an exciting opportunity to join our team, all from the comfort of your own home.

We now provide both fully remote and hybrid/office working options, ensuring a great work-life balance, flexibility, and convenience!

Working Arrangements…

Remote Working

  • Training: 2 weeks, Monday to Friday, from 5 PM to 9 PM.

    Please note, Day 1 will be held onsite at our Wroclaw office from 9 AM to 5 PM.

  • Equipment: Equipment will be provided on Day 1 and must be taken home.

  • Operational Hours: Monday to Friday, 4PM to 1AM, and Saturday to Sunday, 8 AM to 1 AM.

    Please note, full flexibility is required for weekend shifts.

    Working 5X 4 hour shifts

Office-Based/Hybrid Working

  • Training: 2 weeks, Monday to Friday, from 9 AM to 5 PM.

    Please note, you will be required to work onsite for the entire training period.

  • Hybrid Working: At Just Eat Takeaway we have some amazing offices and really value the importance of our teams connecting onsite therefore offer Hybrid working 3 days on site 2 day from home: site location, Powstańców Śląskich 9 - Midpoint office - WROCŁAW

  • Operational Hours: Monday to Sunday, from 7 AM to 1 AM.

    Please note, full flexibility is required for all shifts.

    Working 5X 4 hour shifts

A courier with a flat tire?

A damaged order?

A large event in the city with roadblocks?

Crazy weather conditions?

Nothing is too challenging for our Live Operations teams.

Our Live Operations agents support our couriers remotely, making sure they get to pick up and deliver their orders as quickly and efficiently as possible, making customers happy.

Communicating closely with our couriers, you’re able to quickly and easily solve issues like this, keeping track of their schedules and supporting them when they have a request.

In addition to a well-organised and practical approach to problems, you’ll be using your communication and decision making skills to help our couriers.

And you’ll also be responsible for:

  • Great teammate, willing to share  and adopt ideas and best practice with professionalism and respect

  • Tracking deliveries on our platform to help maximise delivery times;

  • Following the automatic order distribution system;

  • Communicate via chat or phone with couriers and/or in exceptional situations the customer.


 

Can you deliver…

Here are the skills and experience we’re looking for:

  • Passionate about delivering service excellence and achieving satisfaction

  • Excellent written and verbal communication skills in both English and Dutch;

  • Effective communicator with an eye for detail and a resilient approach

  • Competent PC user with the ability to multitask/toggle between multiple systems with ease

  • Able to multitask and prioritise;

  • Embraces ownership, accountability and challenge with determination and positivity for our couriers

Here is our offer

  • Variety in your work and a fantastic, informal work atmosphere;

  • A challenging environment that will stimulate you to grow as a professional;

  • Being part of an ambitious, growing team;

  • Competitive salary; 

  • Strong focus on personal development (workshops / training);

  • Budget for ordering lunches (Takeaway Pay), private health care and a sports card.

Required Skill Profession

Information And Record Clerks


  • Job Details

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Unlock Your English and Potential: Insight & Career Growth Guide


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Are You Looking for English and Dutch Customer Advisor (Part Time ) Remote/Office Based Job?

Great news! is currently hiring and seeking a English and Dutch Customer Advisor (Part Time ) Remote/Office Based to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Confidential adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Poland laws and regulations

What Is the Average Salary Range for English and Dutch Customer Advisor (Part Time ) Remote/Office Based Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Wrocław. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for English and Dutch Customer Advisor (Part Time ) Remote/Office Based?

Key qualifications for English and Dutch Customer Advisor (Part Time ) Remote/Office Based typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for English and Dutch Customer Advisor (Part Time ) Remote/Office Based?

To improve your chances of getting hired for English and Dutch Customer Advisor (Part Time ) Remote/Office Based, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for English and Dutch Customer Advisor (Part Time ) Remote/Office Based Job Success

Confidential interview tips for English and Dutch Customer Advisor (Part Time )   Remote/Office Based

Here are some tips to help you prepare for and ace your English and Dutch Customer Advisor (Part Time ) Remote/Office Based job interview:

Before the Interview:

Research: Learn about the Confidential's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your English and Dutch Customer Advisor (Part Time ) Remote/Office Based interview at Confidential, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Confidential's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for English and Dutch Customer Advisor (Part Time ) Remote/Office Based Positions

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