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Urgent! Governance & Service Management Manager Job Opening In Katowice – Now Hiring SGS

Governance & Service Management Manager



Job description

Job Description

1.

Function Governance & Controls

  • Establish and maintain global governance frameworks for global function operations
  • Ensure alignment with financial policies, internal controls, and risk management standards (SOX, IFRS, etc.)
  • Monitor adherence to standard operating procedures and support audit readiness across entities
  • 2.

    Service Management & Performance Monitoring:

  • Define and manage service delivery models (, RACI, SLAs, KPIs) across global function teams and SSCs
  • Maintain service catalogues and monitor performance against agreed standards
  • Track service levels, escalate issues, and lead service improvement plans with regional leads and SSCs
  • 3.

    Stakeholder Engagement & Relationship Management

  • Act as the central coordination point between corporate function, SSCs, regional teams, and external partners
  • Lead governance forums and business reviews to ensure alignment on service expectations and outcomes
  • Support function leadership with insights, metrics, and recommendations for delivery excellence
  • 4.

    Process & Transformation Support

  • Partner with GPOs, IT, and continuous improvement teams to ensure changes are governed, documented, and adopted
  • Facilitate change management, communications, and training efforts for new policies, tools, or service shifts
  • Ensure smooth transitions in case of migrations, outsourcing, or shared service transformations
  • 5.

    Reporting & Analytics

  • Own reporting of finance service delivery KPIs and compliance metrics
  • Provide insights into trends, root causes, and opportunities for improvement
  • Ensure data consistency and reporting standards across functions and regions
  • Qualifications

  • Bachelor’s/Master’s degree in Finance, Accounting, Business, or related field
  • 6–8 years of experience in global finance operations, shared services, governance, or audit
  • Strong knowledge of core finance processes (R2R, PTP, OTC, MDM) and governance
  • frameworksSolid understanding of internal controls, audit, and compliance (SOX, ICFR)
  • Proven experience in service management (SLAs, KPIs, OLAs, RACI)
  • Skilled in ERP systems (SAP, Oracle), BI tools, and workflow/reporting platforms (, ServiceNow)
  • Strong analytical and problem-solving mindset with strategic decision-making skills
  • Experience in project and change management within international/global environments
  • Excellent stakeholder management, communication, and relationship-building abilities
  • Collaborative, resilient, and adaptable, with capacity to work across global teams
  • Willingness to travel up to 30%

  • Required Skill Profession

    Operations Specialties Managers



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