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GSC: Service Operations Wi-Fi L3 Support Job Opening In Poland, Poland – Now Hiring HSBC


Job description

Job Advert Details Some careers shine brighter than others.If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential.

Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.Your career opportunityWe have a unique opportunity for you to join our Connectivity team which provides the network and Call Centre infrastructure across 55 countries.

Your role will be to provide leadership and drive on Incident calls when service impacting issues occur.

Supporting Platform engineers, ensuring we have correct people on the crisis call and driving restoration of the impacted services.

Providing communication and governance to the issues.

Other duties will be to constantly look at improvements to our services, processes, using data analysis to allow us to be more proactive to fault identification going forward.

This role will allow you to really make a difference to the stability of our infrastructures and services we provide to our businesses.What you’ll do
  • Primary Responsibility is to support all WIFI severity incidents globally being the SME point of contact.
  • Have detailed working knowledge of WIFI infrastructure - Juniper/MIST would be preferred.

    Possess expertise in managing Wi-Fi infrastructure.

    Expertise in handling wireless network troubleshooting to deliver desired performance or break-fix.
  • Working with other IT teams including Incident Management during crisis and represent Connectivity.
  • Working as part of a global team of Network Support Specialist.
  • Work within global diverse team of engineers and vendors to provide support on a “follow the Sun basis.
  • Drive down infrastructure service outages and repeat failures.

    Ensure global standards are set and adhered to.
  • Work with WIFI engineering team and Vendor to continuously improve the service.
  • Be willing to provide on-call support on a rotational basis - which is financially rewarded.
  • To be successful in this role you should meet the following requirements: 
  • Strong technical skills for handling Wi-Fi Technology – Juniper/MIST preferred but not essential.
  • Good understanding of Data Networks Topologies and protocols.

  • Strong drive to improve the services we provide to our business.

  • Need to be a good team player and able to collaborate at all levels.
  • Understanding of Working to ITIL/Agile Standards/Framework.
  • Willingness and ability to learn new telecoms technologies and supporting tools.
  • Strong communication skills and be able to communicate at all levels within the business.

  • What we offer
  • Competitive salary
  • Annual performance-based bonus
  • Additional bonuses for recognition awards
  • Multisport card
  • Private medical care
  • Life insurance
  • One-time reimbursement of home office set-up (up to 800 PLN).
  • Corporate parties & events
  • CSR initiatives
  • Nursery discounts
  • Financial support with trainings and education
  • Social fund
  • Flexible working hours
  • Free parking
  • If your CV meets our criteria, you should expect the following steps in the recruitment process:
  • Online behavioural test (for external candidates only)
  • Telephone screen (for external candidates only)
  • Job interview with the hiring manager
  • We are looking to hire as soon as possible so don’t wait and apply now!You'll achieve more when you join HSBC.We thank all interested candidates for their applications.

    We reserve the right to contact only selected candidates.In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at:

    Required Skill Profession

    Computer Occupations


    • Job Details

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    Unlock Your GSC Service Potential: Insight & Career Growth Guide


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    Are You Looking for GSC: Service Operations Wi Fi L3 Support Job?

    Great news! is currently hiring and seeking a GSC: Service Operations Wi Fi L3 Support to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at HSBC adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Poland laws and regulations

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    The average salary range for a varies, but the pay scale is rated "Standard" in Poland. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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    HSBC interview tips for GSC: Service Operations Wi Fi L3 Support

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    Research: Learn about the HSBC's mission, values, products, and the specific job requirements and get further information about

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    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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