Job description
Join our team and start a new adventure in an international and dynamic environment, where you will be able to fulfil your career expectations in a fast-growing organization.
Being a consultant at Amaris Consulting means positioning yourself as a technical and functional expert in an industrial field, but above all, being an ambassador of our organization to clients, thanks to your interpersonal skills and ability to listen, in order to build a strong relationship of trust with our clients and fully understand their challenges and issues.
We are currently looking for an Helpdesk - L1 Support to be part of our dynamic team, in Gròjec.
🔥 Your responsibilities:
- Provide first-level technical support to end-users and clients
- Diagnose and resolve issues related to Linux operating systems
- Escalate unresolved incidents to higher-level support teams
- Monitor system performance and report anomalies
- Document troubleshooting steps and solutions in the knowledge base
- Assist with user account management and permissions on Linux systems
- Ensure timely and professional communication with users
- Collaborate with other IT teams to improve support processes
🎯 Your profile:
- Experience with Linux operating systems
- Experience in technical support or helpdesk environment
- Academic background: IT, Computer Science, or related field
- Fluent English.
Additional languages are a plus.
- Experience with ticketing systems and remote support tools
- Experience with AI generative tools is a plus
- You have strong problem-solving and communication skills
💡 Why choose us?
- An international community with over 110 nationalities.
- An environment where trust is paramount: 70% of our leaders started their careers at the entry-level.
- A robust training system with our internal Academy and over 250 modules available.
- A dynamic workplace with regular events (afterworks, team buildings, etc.).
- Strong commitments to CSR, notably through our WeCare Together program.
Amaris Consulting is proud to promote diversity within its workforce and to create an inclusive work environment.
We consider applications from all qualified individuals, regardless of gender, sexual orientation, ethnic origin, beliefs, age, marital status, disability, or any other characteristic.