Implementation Manager

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet.

That’s why we need smart, committed people to join us.

Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics.

We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions?

If so, let's start the conversation.
**Implementation Manager**
**Job Summary**
Iron Mountain is seeking an experienced Implementation Manager to join our Digital Solutions group in the designated region.

This role is responsible for the end-to-end planning and execution of implementation processes related to the onboarding of new revenue and customer projects for Digital Solutions.

You will ensure the successful delivery of customer-facing solutions that meet the requirements and timeframes of customers, as well as the operational and financial expectations of Iron Mountain.
**What You'll Do (Core Responsibilities)**
+ Lead the implementation process for new Digital Solutions revenue, including end-to-end planning, ownership of work, and oversight of customer-facing and technical resources.
+ Determine the appropriate tools, solution, and workflow to meet both customer and operational needs for new implementations, ensuring consistency with business line strategy and corporate governance.
+ Expertly manage Project Management and Technical resource scheduling and utilization to meet customer requirements and operate within assigned budgets.
+ Provide advanced technical consulting and advice on proposal efforts, solution design, system management, and modification, partnering with sales to craft relevant and profitable solutions.
+ Ensure customer satisfaction by establishing and monitoring key performance metrics (quality, reliability, responsiveness) and actively supporting and complying with all IT Governance activities.
**What You'll Bring (Skills & Qualifications)**
The ideal candidate will have:
+ Significant experience in SDLC, Agile, and effective project implementation and project management disciplines.
+ Broad knowledge and technical background in document management and information management solutions (DMS, BPM, A/P, etc.).
+ Proven ability for independent decision making, supporting large customer groups, and managing highly visible, global projects and programs.
+ Clear, executive-level written and verbal communication skills, strong customer/executive communication, and excellent facilitation and presentation skills.
+ Additional requirements: Professional level English and a Polish native speaker.
**What We Offer (Benefits)**
+ Competitive Total Rewards supporting your career, family, personal wellness, and wellbeing.
+ Embrace Flexibility with remote work options/alternative work options to support work-life balance.
+ Unleash Your Potential with abundant opportunities for personal and professional growth.
+ Global Connectivity and a supportive, inclusive environment where your voice and unique contributions are valued.
+ Requires **f** lexibility to work across various time zones and travel as required (minimally 30%).
Category: Operations Group
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries.

We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts.

Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics.

Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com.

See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity.

We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
**Requisition:** J0093890

Required Skill Profession

Other General