IT Analyst (1st line technical support)

Our client is looking for French/German speaking IT analysts.
If you're based in Poland and speak fluent French/German 
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Provide hardware/software/network problem diagnosis/resolution via telephone for customer's end users.Resolve or Route incidents and requests to appropriate teamsCoordinate and manage relationships with vendors and support staff that provide hardware/software/network problem resolution.Administer and provide User Access and Exit controls.Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumventions.Work closely with helpdesk peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork.Work closely with support staff to obtain technical knowledge and to permanently solve chronic problems.Perform effectively as a project leader or project team member as required for helpdesk projects and internal assignments.Willing to participate in on the job and commercial training designed to enhance skills and support capabilities.Troubleshooting mobile devices (knowledge of AirWatch/Mobile Iron/Blackberry/Good for Enterprise is a plus)Willing to work in different shifts and national holidays as required by Operations.
Candidates Requirements:Windows Operating systemsClients: Windows8, Windows7, Windows 10Servers: Windows 2008, Windows 2003, Windows 2000Remote desktop connectivity applications (TeamViewer, LiveMeeting, Windows Remote AssistanceKnowledge of Lync and OCSMS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-OutlookInternet browsers (eg Explorer, Chrome, Firefox)Anti-virus and Firewall softwarePC Hardware knowledgeo Desktopo Laptopo Peripheral devices (printers, scanners)Mobile devices and OS (iOS/Android/Windows)PC Hardware knowledge
Eligibility CriteriaFluent in respective languauge (B2 level and above)