Division: Group Technology Services (GTS)
Your Role
As a Windows Care Engineer, you will provide 2nd and 3rd level support for Windows servers (2012, 2016, 2019, 2022, and later) in a complex and hybrid infrastructure.
Your Responsibilities
As a Windows Care Engineer, you will:
Handle requests, incidents, problems, and changes across both Production and Non-Production environments Manage network shares, backups, restores, and related infrastructure components Contribute to strategic infrastructure projects and roadmap planning Apply Microsoft security patches using Ansible and other automation tools Provide support during business hours (08:00–18:00 CET) Participate in on-call support outside business hours for Production systems (Watch Duty rotation) Weekend work as part of a scheduled rotation
Technical Requirements
Proficiency in PowerShell and knowledges of Ansible Good knowledges of Microsoft Patch Management solutions (WSUS, Windows Updates, Azure Update Manager) Experience with Windows Server (2012–2022+) in virtualized environments (., VMware) Solid understanding of Group Policy, File Servers, Active Directory, Networker, Cohesity, DNS, NAS, and SAN Familiarity with clustering solutions (., Failover Cluster, Always On) and server hardware (., HP, Vblock) Good understanding of TCP/IP networking fundamentals Experience with Infrastructure as Code practices Fluency in English, both written and spoken Soft Skills
Fast learner with strong self-directed motivation Adaptable to fast-changing environments Organized and efficient in operational contexts Calm under pressure with a constructive mindset Team player with strong communication skills Analytical thinker with a structured approach to problem-solving Familiarity with Agile methodology is a plus Solution-oriented and focused on delivering value to internal and external clients What We Offer
A friendly, collaborative, and supportive team Daily challenges that keep work exciting and meaningful Continuous learning through hands-on experience and knowledge sharing Opportunity to work with modern technologies as part of Euroclear’s infrastructure transformation Please note that this is a permanent position, and we do not offer freelance or contract arrangements for this role.
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