Urgent! ITSM Service and Configuration Manager Job Opening In Warsaw – Now Hiring Planet payment
About Us:
Planet is a leading technology company transforming payments by putting customer experience first.
We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide.
In recent years, we have experienced significant growth, expanding our services and global presence.
With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions.
Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers.
Role Overview:
We are seeking a highly organized and detail-driven ITSM Service & Configuration Manager to lead the management and governance of IT services and the Configuration Management Database (CMDB) across our enterprise technology estate.
In this role, you will ensure that all Configuration Items (CIs), service mappings, and relationships are accurately maintained, enabling effective incident resolution, change control, risk mitigation, and audit compliance.
Operating within a financial services environment, this position is critical to supporting operational resilience, service transparency, and ITSM process maturity aligned with the ITIL framework.
You will collaborate with infrastructure, application, risk, security, and service owners to drive configuration integrity and service visibility.
Key Responsibilities:
Service & Configuration Management Ownership:
Own and govern the Configuration Management process and associated policies and controls in line with ITIL v4 best practices.
Maintain the CMDB (e.g., in ServiceNow), ensuring accurate and up-to-date tracking of Configuration Items (CIs), including applications, infrastructure, services, and relationships.
Collaborate with service owners to develop and maintain service models and maps that reflect real-time architecture and dependencies.
Support major incident response and root cause investigations by ensuring rapid access to accurate configuration and impact data.
Service Management Integration:
Ensure the CMDB underpins and supports core ITSM processes: Incident, Problem, Change, Asset, and Release Management.
Work closely with Change Management to ensure that all changes are appropriately reflected in the CMDB and assessed for configuration impact.
Lead CMDB audits and reconciliation activities, including automated discovery validation, data quality reviews, and reporting.
Governance, Risk & Compliance:
Ensure Configuration Management practices are aligned with internal risk and compliance controls, as well as external regulatory frameworks (e.g., PCI DSS, DORA, ACPR, GDPR).
Produce and maintain documentation for policy, process, governance, and evidence to support audits and operational risk reviews.
Drive adoption and usage of CMDB across technology and business stakeholders to enhance service insight and control.
Continuous Improvement & Reporting:
Define and track KPIs, CI health scores, and data completeness to improve CMDB accuracy and usage.
Lead regular CMDB governance forums with stakeholders to review data quality, service mapping progress, and audit readiness.
Identify automation opportunities and work with tool teams to integrate discovery tools, CI automation, and orchestration platforms (e.g., ServiceNow Discovery, SCCM, Qualys, AWS Config).
Required Qualifications:
Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
8+ years of experience in IT Service Management, with at least 2 years focused on Configuration and/or Service Management.
Strong understanding of ITIL processes (v3 or v4); ITIL Foundation required, Managing Professional or Intermediate preferred.
Experience working in a regulated financial services environment (e.g., banking, capital markets, fintech).
Hands-on experience with CMDB and ITSM platforms (e.g., ServiceNow, BMC Remedy).
Strong understanding of IT infrastructure, cloud platforms (AWS, Azure), and enterprise applications.
Preferred Qualifications:
ServiceNow CMDB Administrator or Discovery certification
Experience integrating data from asset management, discovery, or cloud inventory tools
Familiarity with architecture modeling or enterprise service design (e.g., using Visio, Lucidchart, or Service Mapping tools)
Knowledge of security or vulnerability configuration tracking (e.g., CMDB use in GRC or SecOps)
Key Competencies:
Attention to detail and data governance discipline
Strong documentation and process management skills
Risk- and audit-aware mindset
Collaboration across technical and business domains
Ability to manage complex relationships and service models
Analytical thinking and continuous improvement
Why Planet :
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.
Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce.We would love to hear from you – Apply now.
At Planet, we embrace a hybrid work model, with three days a week in the office.
Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.
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Unlock Your ITSM Service Potential: Insight & Career Growth Guide
Real-time ITSM Service Jobs Trends in Warsaw, Poland (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for ITSM Service in Warsaw, Poland using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 760 jobs in Poland and 229 jobs in Warsaw. This comprehensive analysis highlights market share and opportunities for professionals in ITSM Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Planet payment is currently hiring and seeking a ITSM Service and Configuration Manager to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Planet payment adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a ITSM Service and Configuration Manager Jobs Poland varies, but the pay scale is rated "Standard" in Warsaw. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for ITSM Service and Configuration Manager typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your ITSM Service and Configuration Manager interview at Planet payment, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Planet payment's products or services and be prepared to discuss how you can contribute to their success.
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