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Urgent! L2 Technical Support Engineer Job Opening In Poznań – Now Hiring Mirantis
Mirantis is adding a Technical Support Engineer to our team! We are seeking a Technical Support Engineer to provide global world-class technical support for the Mirantis Container Cloud and Openstack technologies. This engineer will have the ability to perform particular and specific tasks that require basic and limited skills.
The Engineer will provide support for moderately complex technical and team management activities.
Learn to deploy, support, sustain and grow our Mirantis products, while helping customers along their IT journey.
The technologies you will support include Mirantis Container Runtime, Mirantis Secure Registry, and Mirantis Cluster Engine and many more.
You are a friendly, polished communicator who is inherently interested in solving complex problems and delivering a high level of customer satisfaction with every customer interaction (via help content and tickets).
You will work closely with Knowledge Management, Engineering, Support and Product Management to represent the voice of the customer.
The Mirantis Support team is on a mission to delight millions of developers and system administrators that rely on Mirantis Products to build, share, and run their distributed applications.
Our customer base spans from individuals to SMBs to large global enterprises.
As Mirantis continues to experience hyper-growth, the Global Mirantis Support team is setting our sights to find creative ways to scale efficiency while simultaneously increasing customer satisfaction.
Main Responsibilities
2nd stop for OpenStack and Container Cloud troubleshooting and issue triage
Work ticket queue (SFDC) to help maintain contracted SLA’s and delight customers
Learn and tune Stacklight our Open Source monitoring tool
Troubleshooting OpenStack components and fixing bugs
Troubleshooting Container Cloud components and fixing bugs
Bug reporting and project follow up
Learn the Mirantis Container Cloud technologies and customer deployment environments
Create best-in-class help content and proactively review and update our knowledge management system
Learn troubleshooting techniques (debug and diagnose) on lower level problems that span layers of the technology stack
Engage with the engineering team to resolve technical issues
Identify and recommend process improvements to deliver the highest level of customer satisfaction
Maintain and track detailed records for all customer interactions in our internal ticketing system
Have fun!
High School diploma or equivalent required, four year college degree preferred
1+ years experience in software engineering of system admin
General System Admin knowledge - Openstack, Linux, Ubuntu, KVM, XEN, CentOS, and Kubernetes
General understanding of scripting language - Python
General understanding (or willingness to learn) of network protocols
Experience troubleshooting remote Linux system issues
Experience troubleshooting Network issues (bare metal, virtual, cloud)
Familiarity with Linux distributions (RHEL, CentOS, Ubuntu, and SLES)
Experience and dedication to creating Knowledge articles
Customer Service focused engineer
English - must
Preferred Qualifications
Experience with cloud services (Azure, AWS, GCP)
Familiarity with DevOps software such as Puppet, Chef, and Jenkins
Knowledge of REST API and web applications
Familiarity with programming languages
What does Mirantis offer you?
Work with an established Silicon Valley leader in the cloud infrastructure industry.
Work with exceptionally passionate, talented and engaging colleagues, helping Fortune 500 and Global 2000 customers implement next-generation cloud technologies.
Be a part of cutting-edge, open-source innovation.
Thrive in the high-energy environment of a young company where openness, collaboration, risk-taking, and continuous growth are valued.
Professional development and training.
Attend conferences and working groups.
Customized workstation (macOS, Windows).
Company outings, happy hours, hackathons, and tech talks.
Receive a competitive compensation package with a strong benefits plan.
It is understood that Mirantis, Inc.
may use automated decision-making technology (ADMT) for specific employment-related decisions.
Opting out of ADMT use is requested for decisions about evaluation and review connected with the specific employment decision for the position applied for.
You also have the right to appeal any decisions made by ADMT by sending your request to isamoylova@mirantis.com
By submitting your resume, you consent to the processing and storage of your personal data in accordance with applicable data protection laws, for the purposes of considering your application for current and future job opportunities.
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Unlock Your L2 Technical Potential: Insight & Career Growth Guide
Real-time L2 Technical Jobs Trends in Poznań, Poland (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for L2 Technical in Poznań, Poland using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 784 jobs in Poland and 14 jobs in Poznań. This comprehensive analysis highlights market share and opportunities for professionals in L2 Technical roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Mirantis is currently hiring and seeking a L2 Technical Support Engineer to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: L2 Technical Support Engineer Jobs Poznań.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Mirantis adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a L2 Technical Support Engineer Jobs Poland varies, but the pay scale is rated "Standard" in Poznań. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for L2 Technical Support Engineer typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your L2 Technical Support Engineer interview at Mirantis, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Mirantis's products or services and be prepared to discuss how you can contribute to their success.
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