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L2 Technical Support Engineer Job Opening In Poznań – Now Hiring Mirantis


Job description

Job Description

Mirantis is adding a Technical Support Engineer to our team! We are seeking a Technical Support Engineer to provide global world-class technical support for the Mirantis Container Cloud and Openstack technologies. This engineer will have the ability to perform particular and specific tasks that require basic and limited skills.

The Engineer will provide support for moderately complex technical and team management activities.

Learn to deploy, support, sustain and grow our Mirantis products, while helping customers along their IT journey.

The technologies you will support include Mirantis Container Runtime, Mirantis Secure Registry, and Mirantis Cluster Engine and many more.

You are a friendly, polished communicator who is inherently interested in solving complex problems and delivering a high level of customer satisfaction with every customer interaction (via help content and tickets).

You will work closely with Knowledge Management, Engineering, Support and Product Management to represent the voice of the customer.

The Mirantis Support team is on a mission to delight millions of developers and system administrators that rely on Mirantis Products to build, share, and run their distributed applications.

Our customer base spans from individuals to SMBs to large global enterprises.

As Mirantis continues to experience hyper-growth, the Global Mirantis Support team is setting our sights to find creative ways to scale efficiency while simultaneously increasing customer satisfaction.

Main Responsibilities

  • 2nd stop for OpenStack and Container Cloud troubleshooting and issue triage

  • Work ticket queue (SFDC) to help maintain contracted SLA’s and delight customers

  • Learn and tune Stacklight our Open Source monitoring tool

  • Troubleshooting OpenStack components and fixing bugs

  • Troubleshooting Container Cloud components and fixing bugs

  • Bug reporting and project follow up

  • Learn the Mirantis Container Cloud technologies and customer deployment environments

  • Create best-in-class help content and proactively review and update our knowledge management system

  • Learn troubleshooting techniques (debug and diagnose) on lower level problems that span layers of the technology stack

  • Engage with the engineering team to resolve technical issues

  • Identify and recommend process improvements to deliver the highest level of customer satisfaction

  • Maintain and track detailed records for all customer interactions in our internal ticketing system

  • Have fun!

Qualifications

Preferred Qualifications

Additional Information

What does Mirantis offer you?

It is understood that Mirantis, Inc.

may use automated decision-making technology (ADMT) for specific employment-related decisions.

Opting out of ADMT use is requested for decisions about evaluation and review connected with the specific employment decision for the position applied for.

You also have the right to appeal any decisions made by ADMT by sending your request to isamoylova@mirantis.com

By submitting your resume, you consent to the processing and storage of your personal data in accordance with applicable data protection laws, for the purposes of considering your application for current and future job opportunities.

We are a in G2 (#2 after AWS)!

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your L2 Technical Potential: Insight & Career Growth Guide


Real-time L2 Technical Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for L2 Technical in Poznań, Poland, highlighting market share and opportunities for professionals in L2 Technical roles.

784 Jobs in Poland
784
14 Jobs in Poznań
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Download L2 Technical Jobs Trends in Poznań and Poland

Are You Looking for L2 Technical Support Engineer Job?

Great news! is currently hiring and seeking a L2 Technical Support Engineer to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Mirantis adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Poland laws and regulations

What Is the Average Salary Range for L2 Technical Support Engineer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Poznań. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for L2 Technical Support Engineer?

Key qualifications for L2 Technical Support Engineer typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for L2 Technical Support Engineer Job Success

Mirantis interview tips for L2 Technical Support Engineer

Here are some tips to help you prepare for and ace your L2 Technical Support Engineer job interview:

Before the Interview:

Research: Learn about the Mirantis's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

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Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your L2 Technical Support Engineer interview at Mirantis, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Mirantis's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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