Provide technical support for tkSE’s digital platforms and system landscapes
Manage service lifecycle, including:
tracking releases and infrastructure versions
updating platform components, docker-images, Azure resources
coordinating tests and rollouts with business partners
Fulfill service requests:
create/maintain Spaces/Tenants, user groups, application/service principals
request/update certificates
Perform troubleshooting, error analysis, and optimizations (incl.
1st level support in German)
Maintain IT infrastructure across development, testing, and production stages
Further develop platforms and operational processes as requested by tkSE
Develop, document, and discuss system architecture concepts
Support automation of lifecycle processes (scripts, GitOps principles)
Carry out testing, debugging, and performance/cost tuning
Coordinate platform projects (updates, new infrastructures, migrations)
Cooperate with providers, attend coordination meetings
Configure, maintain, and develop monitoring and alerting tools (Prometheus, Grafana, etc.)
Provide consulting and support for:
server and network technologies
Linux (RedHat), Kubernetes, Azure resources
Deliver training and documentation for platform users
Focus: Machine Learning platform (AzureML, Kubernetes, Python), including CI/CD, developer tools, and automation.
Experience in Service Lifecycle Management and technical support for IT platforms
Strong knowledge of:
Linux (RedHat)
Kubernetes (AKS)
Cloud providers (Azure IAAS/PAAS)
Monitoring tools (Prometheus, Grafana, Alertmanager, Loki, OpenTelemetry)
Experience with CI/CD, container technologies, and GitOps principles
Practical knowledge in:
AzureML, Python tooling for ML use cases
Kafka, Nifi, Minio (IIoT platform)
OpenAPI REST services (API platform)
Dev tools: Git (Bitbucket), Jenkins/Azure DevOps, Jira, Artifactory/Harbor
Ability to carry out troubleshooting, debugging, and system migrations
Nice to have (not mandatory):
German language skills for 1st level support
Willingness to participate in 24/7 on-call duty
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