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Manager, Customer Experience Job Opening In Poland, Poland – Now Hiring Palo Alto Networks


Job description

Company Description

Our Mission

At Palo Alto Networks everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before.

We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

This role is remote, but distance is no barrier to impact.

Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together.

You will be part of a culture that values trust, accountability, and shared success where your work truly matters.

Job Description

Your Career

We are looking for a Manager within our Customer Success Engineering team.

You will be responsible for managing a team of Customer Success Engineers (CSE) who enable customer success with our award-winning PANW portfolio.

In this high growth business, scaling, optimization, dynamic spirit, and sustained performance are the essentials.

As the CSE Manager, you will drive the team to in-depth knowledge of the indicators of success, utilizing data and your analytical aptitudes to guide changes, updates, and improvements.

In this role, you will also work closely with the customer CISOs, security architects, security engineers, and development operations teams within mid-to-large enterprises, so you'll need to feel confident presenting implementation plans to all ranges of technical ability.

Reporting to the LATAM Sr Manager, Customer Success for the technical services business, in this role you will lead a team of high performance Customer Success Engineers, distributed across LATAM.

Your Impact

  • Customer escalation management, triage, prioritize issues, negotiate customer priorities, and manage expectations
  • Develop strong relationships with our sales team, customers, partners and internal teams (TAC, Product Management, Engineering)
  • Build and lead a team of Customer Success Engineers
  • Drive performance metrics - CSAT, renewal rate, upsell/cross-sell identification, reference-ability, adoption, consumption, and customer engagement
  • Ensure customers are maximizing their return on investment by implementing and operationalizing Palo Alto Networks solutions to achieve their objectives
  • Assist customers in implementing custom integrations and workflows into their SOC
  • Directly support customer requests, coordinate, and prioritize timely resolutions
  • Develop a comprehensive understanding of business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs
  • Serve as a customer advocate in influencing product roadmap and improvements
  • Ensure that engineers have the resources and processes necessary to confirm success and sustained performance through release cycles
  • Deliver guidance and direction to the team supporting goals and objectives, maximize engineer opportunity to exceed targets
  • Directly provide appropriate technical and soft skills training along with mentoring
  • Ensure that consistent and standard onboarding training programs are used and delivered effectively
  • Set team and individual goals in-line with overall organizational goals
  • Qualifications

    Your Experience 

  • 8+ years of experience in Customer Success Engineering, Services Delivery, Professional Services, or Consulting
  • 3+ years of experience in people management role
  • Strong consulting and project management skills, with shown results working as a trusted advisor to drive business value for customers, including the ability to work well with client teams at different levels of technical and non-technical depth
  • Technical experience in networking or cyber security Industries
  • Public cloud experience is a plus
  • Consistent success working with customer escalations - assessing and communicating customer expectations and negotiating resolutions
  • Must be able to travel up to 30%
  • Additional Information

    The Team

    Our Customer Success team is critical to our success and mission.

    As part of this team, you enable customer success by providing support to clients after they have purchased our products.

    Our dedication to our customers doesn’t stop once they sign – it evolves.

    As threats and technology change, we stay in step to accomplish our mission.

    You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported.

    We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

    Our Commitment



    We’re problem solvers that take risks and challenge cybersecurity’s status quo.

    It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

    We are committed to providing reasonable accommodations for all qualified individuals with a disability.

    If you require assistance or accommodation due to a disability or special need, please contact us at .

    Palo Alto Networks is an equal opportunity employer.

    We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

    All your information will be kept confidential according to EEO guidelines.

    Required Skill Profession

    Advertising, Marketing, Promotions, Public Relations, And Sales Managers


    • Job Details

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    Unlock Your Manager Customer Potential: Insight & Career Growth Guide


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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Palo Alto Networks adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Poland laws and regulations

    What Is the Average Salary Range for Manager, Customer Experience Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Poland. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Manager, Customer Experience?

    Key qualifications for Manager, Customer Experience typically include Advertising, Marketing, Promotions, Public Relations, And Sales Managers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for Manager, Customer Experience?

    To improve your chances of getting hired for Manager, Customer Experience, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for Manager, Customer Experience Job Success

    Palo Alto Networks interview tips for Manager, Customer Experience

    Here are some tips to help you prepare for and ace your Manager, Customer Experience job interview:

    Before the Interview:

    Research: Learn about the Palo Alto Networks's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Manager, Customer Experience interview at Palo Alto Networks, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Palo Alto Networks's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

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