• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
Poland Jobs Expertini

Monitoring and Support Engineer Job Opening In Katowice – Now Hiring Keywords Studios


Job description

We are seeking an experienced Monitoring and Support Engineer to support the technology initiatives of the IT Infrastructure team at Keywords.

The Monitoring and Support Engineer will be responsible for follow-the-sun monitoring of IT infrastructure, prompt reaction on all infrastructure incident, primary resolution of infrastructure incidents and support requests.

Responsibilities

Full scope of tasks including but not limited to:

  • Ensure that all incidents are handled within SLAs.
  • Initial troubleshooting of Infrastructure incidents.
  • Ensure maximum network & service availability through proactive monitoring.
  • Ensure all the incident and alert tickets contain detailed technical information.
  • Initial troubleshooting of Infrastructure incidents, restoration of services and escalation to level 3 experts if necessary.
  • Participate in Problem management processes.
  • Ensure that all incidents and critical alerts are documented and escalated if necessary.
  • Ensure effective communication to customers about incidents and outages.
  • Identify opportunities for process improvement and efficiency enhancements.
  • Participate in documentation creation to reduce BAU support activities by ensuring that the Service Desks have adequate knowledge articles to close support tickets as level 1. 
  • Participate in reporting on monitored data and incidents on company infrastructure.
  • Implement best practices and lessons learned from initiatives and projects to optimize future outcomes.

Requirements

  • Bachelor's degree in a relevant technical field or equivalent experience.
  • Understanding of IT Infrastructure technologies, standards and trends.
  • Technical background with 3+ years’ experience in IT operations role delivering IT infrastructure support, monitoring and incident management.
  • Technical knowledge of the Microsoft Stack, Windows networking, Active Directory, Exchange
  • Technical knowledge of Network, Storage and Server equipment, virtualization and production setups
  • Exceptional communication and presentation skills, with the ability to articulate technical concepts to non-technical audiences.
  • Strong analytical and problem-solving skills.
  • Strong customer service orientation.

Benefits

  • Flexible work arrangement
  • Global exposure
  • Private Medical Care
  • EAP system for supporting Employees
  • Cafeteria System
  • Leisure Zones in the office

    Privacy Notice
    By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice.

    For more information, please see our Applicant Privacy Notice at .

Required Skill Profession

Computer Occupations


  • Job Details

Related Jobs

Moderna hiring Systems Engineer - Monitoring, Storage, and Virtualization Job in Warsaw, Masovian Voivodeship, Poland
Moderna
Warsaw, Masovian Voivodeship, Poland
GE Vernova hiring Customer Reliability/Monitoring Engineer Job in Remote, , Poland
GE Vernova
Remote, , Poland
GE Vernova hiring Customer Reliability/Monitoring Engineer Job in Remote, Poland, Poland
GE Vernova
Remote, Poland, Poland
Groupe SII hiring Support Engineer Job in Rzeszow, Podkarpackie Voivodeship, Poland
Groupe SII
Rzeszow, Podkarpackie Voivodeship, Poland
Groupe SII hiring Support Engineer Job in Łódź, Łódź Voivodeship, Poland
Groupe SII
Łódź, Łódź Voivodeship, Poland
Groupe SII hiring Support Engineer Job in Bydgoszcz, Kuyavian-Pomeranian Voivodeship, Poland
Groupe SII
Bydgoszcz, Kuyavian-Pomeranian Voivodeship, Poland
Groupe SII hiring Support Engineer Job in Gdańsk, Pomeranian Voivodeship, Poland
Groupe SII
Gdańsk, Pomeranian Voivodeship, Poland
Groupe SII hiring Support Engineer Job in Krakow, Lesser Poland Voivodeship, Poland
Groupe SII
Krakow, Lesser Poland Voivodeship, Poland
Groupe SII hiring Support Engineer Job in Poznań, Greater Poland Voivodeship, Poland
Groupe SII
Poznań, Greater Poland Voivodeship, Poland
Groupe SII hiring Support Engineer Job in Kielce, Swietokrzyskie, Poland
Groupe SII
Kielce, Swietokrzyskie, Poland
Groupe SII hiring Support Engineer Job in Gliwice, Silesian Voivodeship, Poland
Groupe SII
Gliwice, Silesian Voivodeship, Poland
Groupe SII hiring Support Engineer Job in Czestochowa, Silesian Voivodeship, Poland
Groupe SII
Czestochowa, Silesian Voivodeship, Poland
Groupe SII hiring Support Engineer Job in Torun, Kuyavian-Pomeranian Voivodeship, Poland
Groupe SII
Torun, Kuyavian-Pomeranian Voivodeship, Poland
Groupe SII hiring Support Engineer Job in Wrocław, Lower Silesian Voivodeship, Poland
Groupe SII
Wrocław, Lower Silesian Voivodeship, Poland
Groupe SII hiring Support Engineer Job in Pila, Greater Poland Voivodeship, Poland
Groupe SII
Pila, Greater Poland Voivodeship, Poland
Groupe SII hiring Support Engineer Job in Szczecin, West Pomeranian Voivodeship, Poland
Groupe SII
Szczecin, West Pomeranian Voivodeship, Poland
Groupe SII hiring Support Engineer Job in Kraków, Lesser Poland Voivodeship, Poland
Groupe SII
Kraków, Lesser Poland Voivodeship, Poland
Groupe SII hiring Support Engineer Job in Lublin, Lublin Voivodeship, Poland
Groupe SII
Lublin, Lublin Voivodeship, Poland
Innobo hiring Night-time Tier-1 SOC Support (Backup Monitoring) Job in Warsaw, Masovian Voivodeship, Poland
Innobo
Warsaw, Masovian Voivodeship, Poland
Dynatrace hiring Software Engineer for Cloud Monitoring (Java) Job in Gdansk, Poland, Poland
Dynatrace
Gdansk, Poland, Poland
Dynatrace hiring Senior Software Java Engineer - Log Monitoring Job in Gdansk, Poland, Poland
Dynatrace
Gdansk, Poland, Poland
Groupe SII hiring Network Monitoring Expert Job in Gdańsk, Pomeranian Voivodeship, Poland
Groupe SII
Gdańsk, Pomeranian Voivodeship, Poland
Groupe SII hiring Network Monitoring Expert Job in Poznań, Greater Poland Voivodeship, Poland
Groupe SII
Poznań, Greater Poland Voivodeship, Poland
Groupe SII hiring Network Monitoring Expert Job in Rzeszow, Podkarpackie Voivodeship, Poland
Groupe SII
Rzeszow, Podkarpackie Voivodeship, Poland
Groupe SII hiring Network Monitoring Expert Job in Szczecin, West Pomeranian Voivodeship, Poland
Groupe SII
Szczecin, West Pomeranian Voivodeship, Poland
Groupe SII hiring Network Monitoring Expert Job in Bialystok, Podlaskie Voivodeship, Poland
Groupe SII
Bialystok, Podlaskie Voivodeship, Poland
Groupe SII hiring Network Monitoring Expert Job in Bydgoszcz, Kuyavian-Pomeranian Voivodeship, Poland
Groupe SII
Bydgoszcz, Kuyavian-Pomeranian Voivodeship, Poland
Groupe SII hiring Network Monitoring Expert Job in Pila, Greater Poland Voivodeship, Poland
Groupe SII
Pila, Greater Poland Voivodeship, Poland
Groupe SII hiring Network Monitoring Expert Job in Katowice, Silesian Voivodeship, Poland
Groupe SII
Katowice, Silesian Voivodeship, Poland

Unlock Your Monitoring and Potential: Insight & Career Growth Guide


Real-time Monitoring and Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Monitoring and in Katowice, Poland, highlighting market share and opportunities for professionals in Monitoring and roles.

1218 Jobs in Poland
1218
39 Jobs in Katowice
39
Download Monitoring And Jobs Trends in Katowice and Poland

Are You Looking for Monitoring and Support Engineer Job?

Great news! is currently hiring and seeking a Monitoring and Support Engineer to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Keywords Studios adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Poland laws and regulations

What Is the Average Salary Range for Monitoring and Support Engineer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Katowice. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Monitoring and Support Engineer?

Key qualifications for Monitoring and Support Engineer typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Monitoring and Support Engineer?

To improve your chances of getting hired for Monitoring and Support Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Monitoring and Support Engineer Job Success

Keywords Studios interview tips for Monitoring and Support Engineer

Here are some tips to help you prepare for and ace your Monitoring and Support Engineer job interview:

Before the Interview:

Research: Learn about the Keywords Studios's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Monitoring and Support Engineer interview at Keywords Studios, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Keywords Studios's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Monitoring and Support Engineer Positions

Setting up job alerts for Monitoring and Support Engineer is easy with Poland Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!