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O2C Customer Service Specialist with Dutch Job Opening In Warsaw – Now Hiring Elanco


Job description

Responsibilities:

  • Effectively process all manual orders received through phone, fax & email, ensuring priority for urgent orders, ensuring a positive customer experience
  • Effectively manage all customer disputes to resolve any issues with orders, including completing outbound calls to established customers, coordinating with O2C Accounts Receivable or Supply Chain teams and escalating Tier 2 disputes to the Manager where applicable.
  • Analyse account discrepancies to ensure the customer account is enabled for payment
  • Efficiently generate and distribute invoices to customers
  • Effectively analyse all outstanding customer aging to identify collection priorities.

    Engage with customers by phone or email to prompt collections using market best practices.

  • Effectively track and resolve all customer disputes regarding billings, credits or payments.

  • Effectively monitor and resolve all sales orders & sales interface issues (outbound)
  • Review key metrics & communicate to stakeholders to ensure KPIs are being met
  • Support global/regional O2C projects with influence on accurate, efficient & compliant order processing
  • Support the overall O2C Customer Service team by demonstrating flexibility in providing cover for team members and training of new team members
  • Be seen as a “go-to” information resource for O2C Customer Service processing and related queries
  • Familiarise with all applicable process documentation & training materials to ensure you operate in a fully compliant manner
  • Operational awareness of all applicable Sox & Operational controls for your area
  • Actively work with the core team members, internal customers/business partners, and LSP team members to build effective working relationships
  • What You Need to Succeed (minimum qualifications):

  • Degree in Business and/or Accounting (or equivalent work experience)
  • Minimum 1 year experience in O2C or Finance function, preferably with knowledge of credit management & customer service and experience in identifying and delivering process change
  • Working knowledge of MS Excel, Word, Outlook and PowerPoint
  • Fluency in English and Dutch
  • What will give you a competitive edge (preferred qualifications):

  • Experience with SAP O2C Module
  • Ability to handle complexity and utilize analytical skills, with attention to detail
  • Ability to proactively & effectively analyse & resolve problems
  • Ability to effectively prioritize and complete key tasks and deliverables
  • Able to respond flexibly and empathetically to customer needs, managing their expectations effectively
  • Ability to work in global team environment and communicate effectively with both internal business partners of all levels & disciplines as well as external team members
  • Demonstrate a strong compliance oriented mindset & help to build a strong compliance culture
  • Additional Information:

  • Location: Rondo Ignacego Daszyńskiego 2b, Warszawa - Hybrid Work Environment
     
  • Don’t meet every single requirement?

    Studies have shown underrepresented groups are less likely to apply to jobs unless they meet every single qualification.

    At Elanco we are dedicated to building a diverse and inclusive work environment.

    If you think you might be a good fit for a role but don't necessarily meet every requirement, we encourage you to apply.

    You may be the right candidate for this role or other roles!

    Elanco Benefits and Perks:

    We offer a comprehensive benefits package focusing on financial, physical, and mental well-being while encouraging our employees to pursue our purpose! Some highlights include:

  • Career at one of the leading global animal healthcare companies
  • Office located in the center of Warsaw (Rondo Daszynskiego)
  • Extra days off
  • Flexible working hours
  • Sports cards (Multisport), private medical care, life insurance
  • Employee Referral Program
  • Open and inclusive environment which is supportive and welcoming of all diversity strands
  • Animal-Friendly office
  • Theatre tickets discounts
  • Language learning platform
  • Required Skill Profession

    Information And Record Clerks


    • Job Details

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    Unlock Your O2C Customer Potential: Insight & Career Growth Guide


    Real-time O2C Customer Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for O2C Customer in Warsaw, Poland, highlighting market share and opportunities for professionals in O2C Customer roles.

    1027 Jobs in Poland
    1027
    306 Jobs in Warsaw
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    Download O2c Customer Jobs Trends in Warsaw and Poland

    Are You Looking for O2C Customer Service Specialist with Dutch Job?

    Great news! is currently hiring and seeking a O2C Customer Service Specialist with Dutch to join their team. Feel free to download the job details.

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Elanco adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Poland laws and regulations

    What Is the Average Salary Range for O2C Customer Service Specialist with Dutch Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Warsaw. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for O2C Customer Service Specialist with Dutch?

    Key qualifications for O2C Customer Service Specialist with Dutch typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for O2C Customer Service Specialist with Dutch Job Success

    Elanco interview tips for O2C Customer Service Specialist with Dutch

    Here are some tips to help you prepare for and ace your O2C Customer Service Specialist with Dutch job interview:

    Before the Interview:

    Research: Learn about the Elanco's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

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    Be Punctual: Arrive on time to demonstrate professionalism and respect.

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