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Operations & Platform Engineer Job Opening In Gdańsk – Now Hiring Nordea Bank


Job description

Job ID: 30101


We’re seeking an Operations & Platform Engineer to help manage and enhance key business-critical platforms and services.

This role is hands-on and cross-functional, centred on delivering reliable, secure, and user-centric solutions while continuously improving operational processes through automation and best practices.

If you thrive in an environment where operational excellence, service quality, performance, and user satisfaction are essential, we want to hear from you.

Nordea is a place where traditions meet tomorrow.

We're not just a bank, we're a tech employer on a mission to evolve finance securely and responsibly.

Together, we impact millions of people’s daily lives by ensuring they can access our solutions anytime, anywhere, while safeguarding their personal data and wealth.

Join us in making an impact on the banking industry.

About our team

You’ll join a collaborative team responsible for maintaining and evolving enterprise platforms that support day-to-day business operations on existing services as well as working in close cooperation with projects and strategic initiatives.

We partner with infrastructure, security, service desk, and product teams to ensure systems are stable, compliant, and easy to use.

The focus is on driving service quality, operational efficiency, and positive user experiences on collaboration and real-time communication.

The team is service provider for collaboration and communication services on Microsoft Teams, Customer Online Meetings, Compliance Recording, Connectivity with Telco operators and Video rooms.

Making sure our services are compliant and follow set standards we cover security & risk, service roadmaps, service resiliency and operations.

Main responsibilities in this role: 

  • Service Operations & Reliability: Manage services throughout their lifecycle, deployment, monitoring, updates, and support with a focus on performance, availability, and user impact.

  • Platform Deployment & Change Management: Coordinate and execute rollouts of new features and platform updates.

    Ensure deployments are smooth, secure, and minimally disruptive.

  • Monitoring & Incident Response: Spearhead incident resolution and root cause analysis, driving continuous service improvement and operational excellence.

  • Security & Compliance Operations: Help ensure operational practices and services align with relevant compliance, audit, and security standards.

  • Knowledge Sharing & Documentation: Keep operational documentation up to date and clear.

    Provide knowledge transfer to support and operational teams as needed.
  • What you'll be doing:

  • Monitoring service health and optimizing operational performance.

  • Supporting secure and smooth introduction of new capabilities and updates.

  • Collaborating with internal teams to align operations with business needs.

  • Automating to reduce manual work and improve efficiency.

  • Troubleshooting and root cause analysis

  • Helping ensure services are intuitive and reliable for end users.

  • Delivering clear documentation and support resources for ongoing operations.
  • Who you are

    This is the right role for you if: You’re a proactive engineer who takes ownership and keeps the user experience top of mind.

    You enjoy solving complex operational challenges and work well across technical and business teams.

    You value collaboration, clarity, and continuous improvement in everything you do.

    Your background and skills include: 

  • Take end-to-end responsibility for platform stability and usability.

  • Seek to automate and streamline operational tasks.

  • Understand how compliance and security shape operational workflows.

  • Communicate effectively with both technical teams and business stakeholders.

  • Prioritize service reliability and a seamless user experience.
  • It would be ideal if you also:

  • 5+ years in IT operations, DevOps, platform engineering, or similar roles.

  • Hands-on experience with cloud infrastructure (preferably Azure or equivalent).

  • Knowledge with products like Microsoft 365, Azure, AudioCodes, Pexip, Verint and Intelligent Voice would be beneficial

  • Proficiency with automation tools and scripting (e.g., PowerShell).

  • Familiarity with monitoring and alerting platforms.

  • Understanding of operational security and compliance best practices.

  • Strong written and spoken communication skills.
  • What we offer

    Collaboration.

    Ownership.

    Passion.

    Courage.

    These are the values that guide us in how we work and how we make decisions – and that we imagine you share with us.

    People are driven by many different factors.

    For some, it’s to take their career to the next level.

    For others, it’s to break new ground within their area of expertise – in other words, with us, you will always move forward.

    A culture that fosters performance and growth in one of the largest Nordic banks, offering various opportunities to evolve, develop and learn from brilliant colleagues with diverse backgrounds in a vibrant working environment.

    Hybrid working model – we believe in the value of bringing people together and at the same time we embrace the freedom of flexibility.

    Diversity and inclusion are a natural part of our daily work.

    We know that an inclusive workplace is a sustainable one.

    We genuinely believe that our diverse backgrounds, experiences, characteristics and traits make us stronger together.

    Every day we strive to find new ways to improve diversity and inclusion within our community e.g. we have signed the European Diversity Charters in the countries where we operate to show our commitment and engage with others to continue learning and improving.


    If this sounds like you, get in touch!

    Required Skill Profession

    Computer Occupations


    • Job Details

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Nordea Bank adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Poland laws and regulations

    What Is the Average Salary Range for Operations & Platform Engineer Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Gdańsk. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Operations & Platform Engineer?

    Key qualifications for Operations & Platform Engineer typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for Operations & Platform Engineer Job Success

    Nordea Bank interview tips for Operations & Platform Engineer

    Here are some tips to help you prepare for and ace your Operations & Platform Engineer job interview:

    Before the Interview:

    Research: Learn about the Nordea Bank's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

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    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

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    Final Thought:

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    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Nordea Bank's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

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