Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Operations Manager with German and English.
Poland Jobs Expertini

Urgent! Operations Manager with German and English Job Opening In Warsaw – Now Hiring Foundever

Operations Manager with German and English



Job description

Operations Manager with German and English

Operations Manager with German and English

Req ID#: 404233

PL, Warsaw, Po

Job Description:

.


Foundever is a global leader in business process outsourcing, digital customer experience, and innovation.

We support the world’s best-known brands by delivering seamless customer journeys and operational excellence.

We are now looking for an experienced Operations Manager to join our Gdańsk hub and take ownership of strategic and operational delivery for one of our key German-speaking clients.

Operations Manager (German + English)


On-site in Gdańsk


Relocation package: PLN 5,500

Key responsibilities:

  • Provide leadership and direction to Team Managers, ensuring operational KPIs are consistently met,

  • Conduct regular performance reviews and 1:1s, supporting growth and development of direct reports,

  • Manage absenteeism and attrition across teams, implementing corrective actions where necessary,

  • Oversee campaign migrations and onboarding of new projects,

  • Maintain strong client relationships at an operational level: reporting, escalations, change management,

  • Analyze and present operational and financial results to both clients and senior management,

  • Ensure budget targets, revenue, and EBITDA are achieved, including accurate invoicing of billed hours,

  • Coordinate audits, compliance checks, and action plans to address quality improvements,

  • Foster a culture of open communication, accountability, and recognition within the teams.
  • Requirements:

  • Minimum 2–3 years of experience in a BPO/contact center environment, preferably in an Operations Manager or similar role,

  • Proven background in managing customer service operations and achieving KPI targets,

  • Advanced proficiency in German and English (C1) – spoken and written,

  • Strong interpersonal, leadership, and coaching skills,

  • Solid analytical and financial acumen with experience in P&L management,

  • Ability to handle client escalations, build trust, and act as a business partner,

  • Excellent organizational skills with the ability to prioritize and manage multiple projects,

  • Dependable, proactive, and able to work with minimal supervision.
  • We offer:

  • Stable employment in a growing international organization,

  • Quarterly performance bonuses tied to KPI achievements,

  • Relocation package of PLN 5,500 for candidates moving to Gdańsk,

  • Attractive benefits: Multisport card, private medical care, life insurance, holiday allowance, eyewear subsidy,

  • Development opportunities: access to internal training platforms,

  • A people-focused culture that values teamwork, open feedback, and continuous improvement.
  • Ready to take the next step in your career?

    Apply now and join Foundever in shaping the future of customer experience!


    Job Segment: BPO, Operations Manager, Network, Change Management, Operations, Technology, Management


    Required Skill Profession

    Top Executives



    Your Complete Job Search Toolkit

    ✨ Smart • Intelligent • Private • Secure

    Start Using Our Tools

    Join thousands of professionals who've advanced their careers with our platform

    Rate or Report This Job
    If you feel this job is inaccurate or spam kindly report to us using below form.
    Please Note: This is NOT a job application form.


      Unlock Your Operations Manager Potential: Insight & Career Growth Guide