Order Management Tower Lead with German and English
Miejsce pracy: Warszawa
Your responsibilities
- Ensure Operational Excellence: You take ownership of end-to-end processes, from reports generation to meeting SLAs and KPIs. Through monthly and ad-hoc operational planning, you successfully deliver OTC operations for our client.
- Participate in Operational and Cycle Meetings: You actively contribute to operational and cycle meetings, providing regular progress updates and recurring reports as required.
- Handle Client Escalations: you take ownership to resolve issues and escalations raised by the client in an effective and timely manner, ensuring a high level of Client satisfaction
- Foster Collaboration: Maintain strong communication with End Markets, Account Managers, and client stakeholders to promptly address customer center requirements.
- Lead Continuous Improvement: You lead the change in continuously improving the department.
You actively seek efficiency gains, anticipate challenges, and identify opportunities for technical enhancements, including apps and automation. - Coach and Develop Your Team: You believe in hands-on leadership.
You provide direct coaching to the team, ensuring that the coaching models implemented across the customer center support KPI achievement and foster career development.
Our requirements
- Proficiency in English and German (minimum B2 level in both languages).
- At least 4 years of experience in a managerial or team leader role
- Solid background in accounting, finance, or a related area
- Excellent interpersonal and communication skills,
- Strong presentation and stakeholder management abilities
- Analytical mindset with a data-driven, problem-solving approach
- Ability to work well under pressure in a fast-paced environment
- Experience in managing transitions would be a strong asset
- Well-organized and reliable, with a solid track record of KPI delivery
- Advanced MS Office skills, with strong focus on Excel skills and flow charts
- Willingness to work in a hybrid model
What we offer
- Using foreign language and new technology solutions daily, cooperating with various global Clients.
- Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.
- A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).
- Employee Assistance Program - legal, financial, and psychological consultations.
- Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.
- Paid employee referral program.
- Private medical care, life insurance.
- Access to the MyBenefit platform (possibility of using a wide range of products and services, including the Multisport card).
Benefits
- sharing the costs of sports activities
- private medical care
- life insurance
- remote work opportunities
- integration events
- no dress code
- coffee / tea
- leisure zone
- extra social benefits
- shopping coupons
- sharing the costs of tourist services
- sharing the costs of tickets to the movies, theater
- employee referral program
- charity initiatives
Recruitment stages
- Online application
- Phone interview
- Online tests (optional step)
- Interview with your future Team Leader and Recruiter
- Welcome to Accenture!
Accenture Operations
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services.
We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.
Operations drives business value and outcomes to advance our clients on their journey to intelligent operations through our innovative operating engine — SynOps.
We transform business processes to achieve sustainable growth by optimizing people, technology, data and intelligence.
Customer Service team is primarily responsible for providing customers and consumers service support (including order management) according to the scope of work and service level requirements.
We are looking for a proactive and experienced Tower Lead to manage and optimize Order Management operations for our client.
This role offers the opportunity to take ownership of processes, lead a dedicated team, and drive continuous improvement in a dynamic, multinational environment.
When applying please enclose the below statement:
I hereby consent to the processing of my personal data by Accenture sp.
z o.o. with its registered seat in Warsaw (00-121), at ul.
Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018, on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture.
At the same time, I declare that I provide my personal data completely voluntarily.
I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority.”
Check out all our job vacancies at our website: www.accenture.pl/operationswarsaw
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