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Principal Product Designer - Agentic AI Position in Kraków - Zendesk


Job description

Job Description

Zendesk builds software crafted to improve the customer experience.

We lead the industry with breathtakingly simple software, but we’re constantly innovating and can’t wait to outdo ourselves in the future! Design is an integral part of everyday life at Zendesk.

We believe in a collaborative working style, working hand in hand with Product Managers, Engineers, Content Designers, and Researchers.

We work with a bias towards rapid prototyping, experimentation, and an obsession with our customers and their needs.

As a Principal Product Designer for our Agentic AI team, you will drive product innovation and excellence for , one of our AI focused experiences and help evolve our agent interfaces to become AI-first.

In this role, you will shape the direction of complex, high-impact design initiatives and influence product development at the organizational level.

You'll partner closely with cross-functional leadership to align design strategy with business goals, all while championing human-centered, inclusive design practices.

You will get to collaborate mostly with teams in Portugal, Germany, Denmark and Poland but also distributed teams in AMER and APAC.

What you get to do every single day

  • Drive the design vision and strategy across high-visibility product areas, aligning design with company goals while identifying emerging trends to keep the organization ahead of market shifts.

  • Partner with senior leaders across Product, Engineering, and Research to drive customer-centric decision-making at scale, shape end-to-end product experiences and differentiate us in the market.

  • Lead large, complex initiatives that impact multiple teams, navigating ambiguity to drive clarity and alignment while applying deep expertise in interaction and systems design to deliver thoughtful, scalable solutions.

  • Translate complex design concepts into language that resonates with senior stakeholders - from leadership to our customers - and influences company direction.

  • Set the bar for design quality, craft, and inclusive design practices serving as a thought leader across the organization and elevating our team and design practice through mentorship and coaching.

What you bring to the role

  • 8+ years of professional experience in designing consumer or business SaaS applications.

  • Proven track record of shipping complex products at scale and setting design vision for innovative products that require bold thinking and risk taking.

  • Strategic mindset and exceptional craft in design work, with the ability to zoom in and out and translate vision into polished design prototypes.

  • Experience prompting LLMs, working with generative AI, AI-powered productivity tools, or an intense desire to learn.

  • Skilled communication with the ability to influence, align, and build trust with cross-functional stakeholders at all levels.

  • Ability to own complex objectives in a fast-paced environment, manage multiple priorities, and adapt to ever-changing requirements and deadlines.

What’s in it for you?

  • Ownership of the projects you work on and freedom to put your ideas on the table

  • Being a part of defining new standards in an emerging space 

  • Flexible working hours and the ability to work remotely

  • Opportunity to learn and grow with a hardworking and passionate team

Think you’re up to the challenge?

We’re inviting forward-thinking, ambitious & progressive people to join our growing team - we guarantee it will be one of your most enjoyable, memorable, rewarding, and important gigs of your career.

 

***** Please submit a link to your portfolio or work samples with your application *****

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week.

This role must attend our local office for part of the week.

The specific in-office schedule is to be determined by the hiring manager.

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Principal Product Potential: Insight & Career Growth Guide


Real-time Principal Product Jobs Trends (Graphical Representation)

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Are You Looking for Principal Product Designer Agentic AI Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Zendesk adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Poland laws and regulations

What Is the Average Salary Range for Principal Product Designer Agentic AI Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Kraków. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Principal Product Designer Agentic AI?

Key qualifications for Principal Product Designer Agentic AI typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Principal Product Designer Agentic AI Job Success

Zendesk interview tips for Principal Product Designer   Agentic AI

Here are some tips to help you prepare for and ace your Principal Product Designer Agentic AI job interview:

Before the Interview:

Research: Learn about the Zendesk's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

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Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Principal Product Designer Agentic AI interview at Zendesk, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Zendesk's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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