Program Manager

Job description

As a Program Manager of the Global Business Services team, you will part of a dynamic team working across the enterprise to manage business process transitions from existing locations to offshore/nearshore or provider locations.

Your primary focus will be transitions but other projects might be included as directed.

Fresenius Medical Care is a fastpaced environment, and we are looking for someone who can hit the ground running to manage multiple responsibilities and projects while producing high-quality work.

**Responsibilities:**

+ Manage the transition scope and coordinate all stakeholders
+ Build and manage transition plans
+ Act independently to deliver to schedule, budget, and scope
+ Run projects, monitor progress, track risks while escalating and driving to resolution as needed
+ Report on status
+ Support resource and financial reporting
+ Run projects, monitor progress
+ Execute project controls
+ Support the business case creation, presentation, and gather approvals
+ Create efficient and effective project plans, taking into consideration the respective organizational and operational structure needs and adjust approach accordingly
+ Deliver on the transition/project plan Report project/transitions progress, and risks.

Develop corrective action where necessary.
+ Own communication and relationship with countries in respective region
+ Execute on transitions/projects in line with recognized best practice methodology (planning, managing risk, governance, quality assurance, issue resolution, reporting) within the approved schedule
+ Collect business/country requirements and understand the business needs
+ Act as a liaison for all activities and stakeholders for assigned transition/project
+ Manage day-to-day communication for assigned transition/project
+ Manage the change and assess the risks and be able to implement proper mitigation plan where required.
+ Coordinate and facilitate the process of documenting project/transition related policies and procedures, if required.
+ Identify and document additional process improvements opportunities for possible implementation after the Transition and/or Projects closure.
+ Coordinate the training/workshops of local personnel in the respected countries/regions or/and Shared Service Center employees
+ Ensure seamless transfer of business processes from local sites to the Shared Services incl.

service level agreements (in cooperation with GBS Service Management)
+ Manage all stages of the migration process are successfully complete

**Qualifications:**

+ Academic degree or equivalent experience in relevant subject matter
+ Project Management certification
+ Experience in transitioning complex projects
+ Extended knowledge of service transition methodology, tools and templates.

Has strong implementation experience.
+ Minimum of 5 years of experience in transition project management
+ Good understanding of change management
+ Background in business processes in BPO or Shared Service Center environment
+ Knowledge of process improvement methodology a plus
+ Excellent written and verbal communication skills paired with persuasiveness and self-confidence with strong intercultural skills and understanding.
+ Team Player with a strong drive to create positive work environment, able to motivate and empower employees.

Ability to work effectively across team.
+ Passion for continuous learning, ability to solid comprehension and fast familiarization with new and complex tasks
+ Solution-oriented, proactive and out of the box thinking personality
+ Excellent skills to set priorities and self-manage high volume workload
+ Ability to take the lead and proactively work on solving the issues or potential risks
+ Very good planning and organizational skills
+ Ability to work independently in ambiguous, dynamic environment.
+ Very structured way of working with focus on efficient and effective processes even under pressure.
+ Communication - Able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or clients; listen well.
+ Customer Focus - Able to demonstrate a high level of service delivery; do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer needs.
+ Flexibility - Able to remain open-minded and change opinions on the basis of new information; perform a wide variety of tasks and change focus quickly as demands change; manage transitions effectively from task to task; adapt to varying customer needs.
+ Planning, Prioritizing, & Goal Setting - Able to prepare for emerging customer needs; manage multiple projects; determine project urgency in a meaningful and practical way; use goals to guide actions and create detailed action plans; organize and schedule people and tasks.
+ Policies, Process, & Procedures - Able to act in accordance with established guidelines; follow standard procedures in crisis situations; communicate and enforce organizational policies and procedures; recognize and constructively conform to unwritten rules or practices.

Required Skill Profession

Other General