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Urgent! Remote/Office Based - English and German Customer Advisor (Part Time ) Position in Wrocław - Confidential
All about the role
Customer Service Advisor - English/German(Part Time)
We are thrilled to offer an exciting opportunity to join our team, all from the comfort of your own home.
We now provide both fully remote and hybrid/office working options, ensuring a great work-life balance, flexibility, and convenience!
Working Arrangements…
Remote Working
Training: 2 weeks, Monday to Friday, from 5 PM to 9 PM.
Please note, Day 1 will be held onsite at our Wroclaw office from 9 AM to 5 PM.
Equipment: Equipment will be provided on Day 1 and must be taken home.
Operational Hours: Monday to Friday, 4PM to 1AM, and Saturday to Sunday, 8 AM to 1 AM.
Please note, full flexibility is required for weekend shifts.
Working 5X 4 hour shifts
Office-Based/Hybrid Working
Training: 2 weeks, Monday to Friday, from 9 AM to 5 PM.
Please note, you will be required to work onsite for the entire training period.
Hybrid Working: At Just Eat Takeaway we have some amazing offices and really value the importance of our teams connecting onsite therefore offer Hybrid working 3 days on site 2 day from home: site location, Powstańców Śląskich 9 - Midpoint office - WROCŁAW
Operational Hours: Monday to Sunday, from 7 AM to 1 AM.
Please note, full flexibility is required for all shifts.
Working 5X 4 hour shifts
A courier with a flat tire?
A damaged order?
A large event in the city with roadblocks?
Crazy weather conditions?
Nothing is too challenging for our Live Operations teams.
Our Live Operations agents support our couriers remotely, making sure they get to pick up and deliver their orders as quickly and efficiently as possible, making customers happy.
Communicating closely with our couriers, you’re able to quickly and easily solve issues like this, keeping track of their schedules and supporting them when they have a request.
In addition to a well-organised and practical approach to problems, you’ll be using your communication and decision making skills to help our couriers.
And you’ll also be responsible for:
Great teammate, willing to share and adopt ideas and best practice with professionalism and respect
Tracking deliveries on our platform to help maximise delivery times;
Following the automatic order distribution system;
Communicate via chat or phone with couriers and/or in exceptional situations the customer.
Can you deliver…
Here are the skills and experience we’re looking for:
Passionate about delivering service excellence and achieving satisfaction
Excellent written and verbal communication skills in both English and German;
Effective communicator with an eye for detail and a resilient approach
Competent PC user with the ability to multitask/toggle between multiple systems with ease
Able to multitask and prioritise;
Embraces ownership, accountability and challenge with determination and positivity for our couriers
Variety in your work and a fantastic, informal work atmosphere;
A challenging environment that will stimulate you to grow as a professional;
Being part of an ambitious, growing team;
Competitive salary;
Strong focus on personal development (workshops / training);
Budget for ordering lunches (Takeaway Pay), private health care and a sports card.
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Unlock Your Remote Office Potential: Insight & Career Growth Guide
Real-time Remote Office Jobs Trends in Wrocław, Poland (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Remote Office in Wrocław, Poland using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 785 jobs in Poland and 35 jobs in Wrocław. This comprehensive analysis highlights market share and opportunities for professionals in Remote Office roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Confidential is currently hiring and seeking a Remote/Office Based English and German Customer Advisor (Part Time ) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Remote/Office Based English and German Customer Advisor (Part Time ) Jobs Wrocław.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Confidential adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Remote/Office Based English and German Customer Advisor (Part Time ) Jobs Poland varies, but the pay scale is rated "Standard" in Wrocław. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Remote/Office Based English and German Customer Advisor (Part Time ) typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Remote/Office Based English and German Customer Advisor (Part Time ) interview at Confidential, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Confidential's products or services and be prepared to discuss how you can contribute to their success.
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