Mission
We are seeking an experienced Senior Python Software Engineer (Senior AI Developer) to join our team, focusing on the exciting development of our Customer Care Platform.
In this role, you will be a key player in designing, developing, and integrating cutting-edge AI/ML solutions, with a strong emphasis on Generative AI (GenAI) and Large Language Models (LLMs).
You'll be instrumental in shaping the future of customer interactions through intelligent automation.
Main tasks:
Design, develop, and integrate AI/ML solutions, with a particular focus on Generative AI (GenAI), LLMs, and multi-modal (chat, voice) interfaces.Architect and deliver customer-facing AI agents that provide real-time, intelligent automation for support, marketing, or transactional use cases.Build and maintain multi-model pipelines for inference, fine-tuning, chunking, and embedding-based retrieval (RAG) systems.Deploy, monitor, and optimize AI models in production-grade environments using Kubernetes and Azure-native services.Integrate GenAI agents with cross-company APIs, backend services, and partner systems through MCP for dynamic tool use and data enrichment.Collaborate closely with DevOps engineers to implement scalable CI/CD pipelines, infrastructure-as-code, and secure AI workload automation.Evaluate and integrate open-source and proprietary LLMs, embeddings, and vector databases.Optimize prompt engineering strategies and implement orchestration tools (, LangChain, MCP) to enable complex task execution.Build robust model evaluation frameworks, A/B testing environments, and experiment tracking for iterative development.Design privacy-first AI workflows that comply with GDPR, anonymization, and auditability (, PII scrubbing, user consent).Guide the integration of Speech-to-Text (STT), Text-to-Speech (TTS), and Natural Language Understanding/Generation (NLU/NLG) components into unified voice/chat interfaces.Mentor junior developers, shape internal best practices, and contribute to the GenAI technical roadmap. Profile
Degree in Computer Science, Data Science, Artificial Intelligence, or a related field, or equivalent practical experience.Several years of experience in AI and Machine Learning development, ideally within Customer Care solutions.Strong proficiency in Python and NLP frameworks.Hands-on experience with Azure AI services (, Azure Machine Learning, Cognitive Services, Bot Services).Solid understanding of cloud architectures and microservices on Azure.Experience with CI/CD pipelines and MLOps.Analytical mindset and strong problem-solving capabilities. This position offers the possibility of hybrid or remote work for candidates located in Poland.
This role requires readiness for on-call duty.