Senior Staff Software Engineer EISS

Job description

Job Description

Who We're Looking For:

Zendesk is seeking an innovative and motivated Senior Staff Software Engineer to join our growing Engineering & Integration Shared Services team.

We are looking for an experienced engineer with a track record of designing, building, and maintaining RESTful APIs, middleware, and event-driven microservices architectures, including asynchronous communication using APIs, events, and messaging systems.

As part of this team, you will develop software solutions using best-in-class tools and platforms, integrate data across SaaS systems, and enhance the employee and customer experience with Zendesk products.

What you get to do everyday:

• Work with a team of intelligent and humble engineers who own their products and share a vision for what they build

• Lead global initiatives and shape the vision to bring our API ecosystem to the next level

• Develop global tools to enable consistent documentation, contract testing, and uplift API related experiences

• Influence architectural decisions.
  
  Champion standards, tools, and strategies across Zendesk middleware, orchestration services and APIs.

• Work across a broad range of technologies including Go, Ruby, and AWS cloud services

• Collaborate on ambitious and impactful programs with multiple global teams

• Maintain observability, stability and lead data-driven decisions

• Mentor other members of the team and advocate for engineering excellence

• Proactively contribute to improve our infrastructure, code, and processes

• Explore and implement next-generation solutions leveraging AI and machine learning to enhance productivity and efficiency across Zendesk. 

What you bring to the role:

• An experienced engineer with a track record of delivering large-scale, high quality, and resilient web systems

• Knowledge and hands-on experience with back-end development.

• Experience in building microservices, orchestration services and APIs with an understanding of API design and best practices.
  
  Familiarity with API specifications (OpenAPI, Swagger, RAML, API Blueprint) is nice to have.

• Ability to understand and present sophisticated concepts in a relevant and considerate manner.
  
  Explain and reason your technical decisions clearly and effectively.

• Great collaboration and communication skills.
  
  Effectively work with cross-functional teams and departments.

• Ability to influence without authority, inspire and mentor others.

• Care deeply about elegant, performant, and scalable code.
  
  A learning mentality and a desire to continuously expand your skills.

Qualifications:

• Experience: 10+ years in backend or integration engineering, designing and developing scalable microservices, distributed systems, and cloud-based solutions.

• Programming: Advanced proficiency in Java (required); experience with Node.js or Python is a plus.

• API, Middleware & Architecture: Demonstrated experience designing, building, and maintaining RESTful APIs, middleware, and event-driven microservices architectures, including asynchronous communication using APIs, events, and messaging systems.

• Cloud: Fluency with AWS serverless technologies (Lambda, Step Functions, EventBridge, API Gateway, SNS, SQS, SAM, Serverless Framework) or equivalent experience with Azure or GCP.

• SaaS Integration: Expertise integrating SaaS applications (e.g., Salesforce, Zuora, NetSuite, Workday, Coupa) and ensuring seamless data flow across distributed systems.

• Testing & Quality: Strong background in unit, integration, and user acceptance testing; experience with code reviews and enforcing coding standards.

• DevOps Collaboration: Experience collaborating with DevOps teams for deployment, monitoring, and scaling.

• Agile: Proficient in Agile Scrum methodologies, with experience using Jira and Confluence.

• Documentation: Ability to document APIs, database schemas, and backend processes for maintainability.

• Education: BA/BS in Computer Science, IT, or related field, or equivalent industry experience; fluent in English.

Preferred Skills

• Programming: Experience with Node.js, Python, or Bash scripting.

• Low-code/No-code & iPaaS: Familiarity with iPaaS and low-code platforms (e.g., Workato, Boomi, Mulesoft).

• CI/CD: Experience implementing and managing CI/CD pipelines (e.g., GitHub Actions, Jenkins, Travis CI).

• Observability & Monitoring: Familiarity with observability, logging, and monitoring tools (e.g., Datadog, Splunk, CloudWatch).

• Security & Compliance: Understanding of security best practices, governance, data compliance, and privacy standards.

• Data Management: Experience with ETL/ELT processes and cloud databases (e.g., DynamoDB, Snowflake, BigQuery, SQL).

• Data Orchestration: Knowledge of orchestration and data transformation tools (e.g., Apache Airflow, Astronomer, dbt, Fivetran).

• Change Management: Proven ability to drive adoption of new processes and technologies.

• AI/ML: Exposure to automation using AI, machine learning, or natural language processing.
  
  Awareness of Model Context Protocol (MCP).

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Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week.

This role must attend our local office for part of the week.

The specific in-office schedule is to be determined by the hiring manager.

Required Skill Profession