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Senior Technical Support Engineer - Cybersecurity SaaS Job Opening In Kraków – Now Hiring Intuition Machines, Inc.


Job description

Intuition Machines builds enterprise security products with an AI/ML focus.

We apply our research to systems that serve hundreds of millions of people, with a team distributed around the world.

You are probably familiar with our best-known product, the hCaptcha security suite.

Our approach is simple: low overhead, small teams, and rapid iteration.

Our organization is highly customer-focused, and we believe in empowering our team members to make a real impact.

As a Senior Technical Support Engineer with a strong software engineering background, you will bridge the gap between our customers and engineering teams.

Your expertise in software development will enable you to provide deep technical insights, contribute to product enhancements, and ensure our customers receive exceptional support.

This role offers an exciting opportunity to apply your engineering skills in an environment where your contributions directly influence product innovation and customer satisfaction.


What you will do:

  • Leverage your software engineering expertise to diagnose and resolve complex technical issues across backend and frontend systems.
  • Provide high-level technical support to enterprise customers, ensuring timely and effective solutions that draw upon your deep understanding of software development.
  • Collaborate closely with Engineering, Product, and Security teams to facilitate issue resolution and contribute to product enhancements, using your coding skills to prototype solutions or debug issues.
  • Apply your knowledge of security, bot management, and fraud prevention to assist customers and optimize product performance.
  • Quickly learn and adapt to our evolving product suite, staying up-to-date with new features and changes, while providing feedback from a developer's perspective.
  • Mentor and support other Support Engineers, sharing your software engineering knowledge to enhance the team's technical capabilities.
  • Develop and improve support processes, tools, and documentation, potentially creating scripts or tools to automate and streamline support tasks.
  • Engage with customers in a positive and proactive manner, building strong relationships and ensuring their success with our products.


What we are looking for:

  • Bachelor's or Master's degree in Computer Science, Engineering, or a related field, or equivalent work experience.
  • Minimum of 5 years of experience in software engineering or a technical support role with a strong engineering focus.
  • Solid background in software development is essential for this role.
  • Proficiency in backend and frontend development technologies, such as Python, JavaScript, HTML, CSS, and related frameworks.
  • Experience with security principles, bot management strategies, and fraud detection/prevention techniques.
  • Ability to quickly understand and adapt to new technologies and products.
  • Excellent problem-solving skills and the ability to think critically and creatively.
  • Strong interpersonal and communication skills, with the ability to explain complex technical concepts to a variety of audiences.
  • Self-motivated and proactive, with the ability to work independently and as part of a team.
  • Familiarity with ticketing systems and support tools; experience with automation and scripting is a plus.
  • A customer-centric mindset with a commitment to providing exceptional service.


Nice to have:

  • Strong proficiency in SQL; experience with databases like ClickHouse or tools like Apache Superset is a plus.
  • Experience working with enterprise clients is a plus.


What we offer:

  • Fully remote position with flexible working hours.
  • An inspiring team of colleagues spread all over the world.
  • Pleasant, modern development and deployment workflows: ship early, ship often.
  • A collaborative environment where your ideas are valued.
  • High impact: lots of users, happy customers, high growth, and cutting-edge R&D.
  • Flat organizational structure with direct interaction with leadership and all teams.


We celebrate diversity and are committed to creating an inclusive environment for all team members.

Join us as we transform cybersecurity, user privacy, and machine learning online!

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Senior Technical Potential: Insight & Career Growth Guide


Real-time Senior Technical Jobs Trends (Graphical Representation)

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Are You Looking for Senior Technical Support Engineer Cybersecurity SaaS Job?

Great news! is currently hiring and seeking a Senior Technical Support Engineer Cybersecurity SaaS to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Intuition Machines, Inc. adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Poland laws and regulations

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The average salary range for a varies, but the pay scale is rated "Standard" in Kraków. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Senior Technical Support Engineer Cybersecurity SaaS?

Key qualifications for Senior Technical Support Engineer Cybersecurity SaaS typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Intuition Machines, Inc. interview tips for Senior Technical Support Engineer   Cybersecurity SaaS

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Research: Learn about the Intuition Machines, Inc.'s mission, values, products, and the specific job requirements and get further information about

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Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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Final Thought:

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Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Intuition Machines, Inc.'s products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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