Service Delivery Manager (Finance and Accounting Operations)

Job description

Job Description:

Why join DXC Technology?

DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success.

We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent.

We use the power of technology to deliver mission critical IT services that move the world

Job location: 

• Hybrid from Wroclaw

As a result of our dynamic growth, we are currently looking for candidates for the position of Service Delivery Manager in Finance and Accounting (F&A) BPO. The person in this role will oversee the delivery of all finance and accounting services for assigned client accounts.

This role involves managing client relationships, ensuring the highest level of service delivery, driving process improvements, and leading F&A process transformation.

The ideal candidate will have extensive experience in finance and accounting within a BPO environment, coupled with strong leadership and client management skills.

- Serve as the primary point of contact for clients, maintaining strong and positive relationships.

- Understand and anticipate client needs to ensure F&A services are delivered to meet or exceed expectations.

- Conduct regular client meetings to review performance, discuss improvements, and track satisfaction through metrics such as NPS.

- Oversee the day-to-day operations of finance and accounting services to ensure timely and accurate delivery.

- Monitor and ensure adherence to service level agreements and key performance indicators.

- Implement and drive process improvements and transformation initiatives to enhance service efficiency and quality.

- Promptly address and resolve any issues or discrepancies in service delivery.

- Ensure the accuracy and timeliness of financial reporting and analysis for clients.

- Oversee the preparation of budgets, forecasts, and financial plans.

- Monitor financial performance and manage risks effectively.

- Lead process transformation projects aimed at enhancing efficiency, quality, and client satisfaction.

- Regularly review and optimize processes to achieve operational excellence.

- Contribute to strategic planning and execution of F&A delivery.

- Identify opportunities for expanding services and improving existing processes.

- Identify and mitigate financial and operational risks.

Qualifications:

- Bachelor’s degree in finance, accounting, Business Administration, or a related field; MBA or CPA preferred.

- Minimum of 10 years of experience in finance and accounting service delivery management, preferably in a BPO environment.

- Proven track record of managing client relationships and delivering high-quality services.

- Experience in driving process transformation and continuous improvement initiatives.

- Ability to work in a dynamic environment under time pressure.

- Strong leadership and team management skills.

- Excellent communication and interpersonal skills.

- Strong analytical and problem-solving abilities.

- Proficiency in financial software and tools.

Why would you join us?

As a team, we offer our knowledge, experience, support, sympathy and honesty.

We are happy to teach, and we understand that sometimes mistakes are an integral part of learning.

We are enthusiastic about a job we do and we want to share this joy with you.

As a company, we offer a steady job in an international company in a heavily invested area, where you will encounter multiple opportunities to cooperate with inspiring people from across the world.

A place where you can learn, work with experts, share your knowledge and enjoy many social activities and events prepared for our Employees.

Additionally, we offer:

advancement opportunities within the organization (a variety of exciting projects with an array of technologies and tools)

an onboarding buddy’s support to make you feel comfortable in our company from day one

substantial medical insurance package provided in cooperation with the biggest medical services provider in Poland

life insurance package

Multisport Card

unlimited access to DXC University with courses from a bunch of external partners for the best learner's experience (e.g., LinkedIn Learning, Udemy)

access to a foreign language learning platform

DXC Partner courses and certifications (Microsoft, SAP, ServiceNow, AWS, Google, Dell Technologies, IBM, Microfocus, Salesforce, Red Hat, VMware, Workday)

Employee Referral Program - a financial bonus for the referrer for a successful candidate recommendation

Employee Recognition Program with points assigned by colleagues for the recognized employees (exchangeable for prizes)

Employee Assistance Program (providing 24/7 support for employees and their families in difficult life situations)

opportunity to join our numerous charity and ecology-related events organized by our CSR Team (Corporate Social Responsibility)

DiXi Cool activities: trips, sports and wellness events, discounts for cultural events

At DXC Technology, we believe strong connections and community are key to our success.

Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.

We’re committed to fostering an inclusive environment where everyone can thrive.

Required Skill Profession

Operations Specialties Managers