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Service Delivery Manager (Finance and Accounting Operations) Job Opening In Wrocław – Now Hiring DXC Technology Polska Sp. z o.o.


Job description

Service Delivery Manager (Finance and Accounting Operations)

Miejsce pracy: Wrocław

Your responsibilities

As a result of our dynamic growth, we are currently looking for candidates for the position of Service Delivery Manager in Finance and Accounting (F&A) BPO.

The person in this role will oversee the delivery of all finance and accounting services for assigned client accounts.

This role involves managing client relationships, ensuring the highest level of service delivery, driving process improvements, and leading F&A process transformation.

The ideal candidate will have extensive experience in finance and accounting within a BPO environment, coupled with strong leadership and client management skills.

Client Relationship Management

- Serve as the primary point of contact for clients, maintaining strong and positive relationships.

- Understand and anticipate client needs to ensure F&A services are delivered to meet or exceed expectations.

- Conduct regular client meetings to review performance, discuss improvements, and track satisfaction through metrics such as NPS.

Service Delivery Management:

- Oversee the day-to-day operations of finance and accounting services to ensure timely and accurate delivery.

- Monitor and ensure adherence to service level agreements and key performance indicators.

- Implement and drive process improvements and transformation initiatives to enhance service efficiency and quality.

- Promptly address and resolve any issues or discrepancies in service delivery.

Financial Management:

- Ensure the accuracy and timeliness of financial reporting and analysis for clients.

- Oversee the preparation of budgets, forecasts, and financial plans.

- Monitor financial performance and manage risks effectively.

Strategic Planning and Process Transformation:

- Lead process transformation projects aimed at enhancing efficiency, quality, and client satisfaction.

- Regularly review and optimize processes to achieve operational excellence.

- Contribute to strategic planning and execution of F&A delivery.

- Identify opportunities for expanding services and improving existing processes.

- Identify and mitigate financial and operational risks.

Our requirements

  • Bachelor’s degree in finance, accounting, Business Administration, or a related field; MBA or CPA preferred.
  • Minimum of 10 years of experience in finance and accounting service delivery management, preferably in a BPO environment.
  • Proven track record of managing client relationships and delivering high-quality services.
  • Experience in driving process transformation and continuous improvement initiatives.
  • Ability to work in a dynamic environment under time pressure.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving abilities.
  • Proficiency in financial software and tools.

What we offer

  • advancement opportunities within the organization (a variety of exciting projects with an array of technologies and tools)
  • an onboarding buddy’s support to make you feel comfortable in our company from day one
  • substantial medical insurance package provided in cooperation with the biggest medical services provider in Poland
  • life insurance package
  • Multisport Card
  • unlimited access to DXC University with courses from a bunch of external partners for the best learner's experience (e.g., LinkedIn Learning, Udemy)
  • access to a foreign language learning platform
  • DXC Partner courses and certifications (Microsoft, SAP, ServiceNow, AWS, Google, Dell Technologies, IBM, Microfocus, Salesforce, Red Hat, VMware, Workday)
  • Employee Referral Program - a financial bonus for the referrer for a successful candidate recommendation
  • Employee Recognition Program with points assigned by colleagues for the recognized employees (exchangeable for prizes)
  • Employee Assistance Program (providing 24/7 support for employees and their families in difficult life situations)
  • opportunity to join our numerous charity and ecology-related events organized by our CSR Team (Corporate Social Responsibility)
  • DiXi Cool activities: trips, sports and wellness events, discounts for cultural events

Benefits

  • sharing the costs of sports activities
  • private medical care
  • sharing the costs of foreign language classes
  • sharing the costs of professional training & courses
  • life insurance
  • corporate library
  • video games at work
  • coffee / tea
  • parking space for employees
  • leisure zone
  • extra social benefits
  • charity initiatives

DXC Technology Polska Sp. z o.o.

DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success.

We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent.

We use the power of technology to deliver mission critical IT services that move the world

Klikając w przycisk „Aplikuj” lub w inny sposób wysyłając zgłoszenie rekrutacyjne, zgadzasz się na przetwarzanie Twoich danych osobowych przez DXC Technology Polska Sp. z o.o. z siedzibą w: Prosta 67, 00-838 Warszawa (Pracodawca), jako administratora danych osobowych w celu przeprowadzenia rekrutacji na stanowisko wskazane w ogłoszeniu.
Twoje dane osobowe będą przetwarzane w oparciu o następujące podstawy prawne: (a) aby podjąć działania na Twoje żądanie przed zawarciem umowy (np.

informacje o oczekiwanym wynagrodzeniu i dostępności do rozpoczęcia pracy); (b) w oparciu o nasz prawnie uzasadniony interes (np.

imię, nazwisko, data urodzenia, dane kontaktowe, wykształcenie, kwalifikacje zawodowe, przebieg dotychczasowego zatrudnienia); c) w oparciu o Twoją zgodę, która wyrażona jest poprzez przeslanie dokumentów aplikacyjnych zawierających takie informacje jak np.

wizerunek czy zainteresowania.
Podanie wszystkich danych osobowych, o których mowa powyżej jest dobrowolne, natomiast dane wymienione w lit.

a) i b) są niezbędne do wzięcia udziału w rekrutacji.

Niepodanie danych skutkuje brakiem możliwości rozpatrzenia kandydatury.

Podanie pozostałych danych jest dobrowolne, ale może pomóc w sprawnym przeprowadzeniu procesu rekrutacji.
Masz prawo żądać dostępu do Twoich danych (w tym uzyskania ich kopii), sprostowania danych, ich usunięcia, ograniczenia przetwarzania, przeniesienia, jak również wniesienia sprzeciwu wobec ich przetwarzania.

Masz także prawo wniesienia skargi do Prezesa Urzędu Ochrony Danych Osobowych.
Twoje dane osobowe mogą zostać przekazane dostawcom usługi publikacji ogłoszeń o pracę, dostawcom systemów do zarządzania rekrutacjami, dostawcom usług IT (hosting), dostawcom systemów informatycznych.
Podane przez Ciebie dane osobowe nie będą wykorzystywane w celu profilowania albo podejmowania decyzji w sposób zautomatyzowany.
Twoje dane osobowe będą przetwarzane przez okres maks.

1 roku od zakończenia publikacji ogłoszenia, chyba, że wyraziłeś odrębną zgodę na wykorzystanie Twoich danych osobowych w przyszłych rekrutacjach.
W celu realizacji praw lub w przypadku jakichkolwiek pytań związanych z przetwarzaniem Twoich danych osobowych skontaktuj się z nami pod adresem: anna.suchinska@dxc.com.

Required Skill Profession

Operations Specialties Managers


  • Job Details

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Unlock Your Service Delivery Potential: Insight & Career Growth Guide


Real-time Service Delivery Jobs Trends (Graphical Representation)

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Are You Looking for Service Delivery Manager (Finance and Accounting Operations) Job?

Great news! is currently hiring and seeking a Service Delivery Manager (Finance and Accounting Operations) to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at DXC Technology Polska Sp. z o.o. adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Poland laws and regulations

What Is the Average Salary Range for Service Delivery Manager (Finance and Accounting Operations) Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Wrocław. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Service Delivery Manager (Finance and Accounting Operations)?

Key qualifications for Service Delivery Manager (Finance and Accounting Operations) typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Service Delivery Manager (Finance and Accounting Operations) Job Success

DXC Technology Polska Sp. z o.o. interview tips for Service Delivery Manager (Finance and Accounting Operations)

Here are some tips to help you prepare for and ace your Service Delivery Manager (Finance and Accounting Operations) job interview:

Before the Interview:

Research: Learn about the DXC Technology Polska Sp. z o.o.'s mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Service Delivery Manager (Finance and Accounting Operations) interview at DXC Technology Polska Sp. z o.o., research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the DXC Technology Polska Sp. z o.o.'s products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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