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Service Delivery Manager Local Operations Job Opening In Kraków – Now Hiring Stefanini


Job description

Responsibilities:

  • Monitor and manage desktop support, to ensure service performance meets customer expectations;
  • Act as Single Point of Contact (SPOC) for the client;
  • Own and grow your designated account and lead by example;
  • Provide leadership, direction, and coach/mentor team;
  • Manage the on-site services according to the scope work and changes of scope;
  • Ensure that systems, procedures, and methodologies are in place to support the expected delivery of agreed services;
  • Ensure that best business practices are implemented;
  • Identify service improvements opportunities and ensure implementation of actions that lead to service optimizations;
  • Ensure the assets in scope for the on-site teams are accurately tracked and registered in the asset management database;
  • Ensure the local stocks under the responsibility of the on-site teams is kept tidy, the assets are tracked, and stock levels are optimal;
  • Ensure the PC lifecycle is managed according to agreed client expectations;
  • Take ownership of customer complaints related to local support and ensure corrections actions are implemented;
  • Assist with new launches or new services with client;
  • Responsible for the invoicing of services and ensure financial performance targets are met;
  • Ensure that project and ad hoc activities are charged to the client either as part of the on-going contract or through a change request form;
  • Evaluate, classify, and determine impact of change requests;
  • Develop service dashboards, weekly and monthly reports and ensure data analysis that result into actionable outcomes;
  • Facilitate and lead weekly/monthly and quarterly service reviews with your team and client;
  • Provide to management regular reports on service performance;
  • Innovate and propose new improvement ideas;
  • Represent your region in the Quarterly Business Reviews;
  • Own the local onboarding of the local workforce.
  • Job Requirements
  • Minimum of 2-3 years' experience working in an IT management role;
  • Strong understanding of IT service delivery processes;
  • Ability to thrive under pressure, possessing excellent leadership skills, and being adaptable to the complexities of working in a dynamic, multi-national environment;
  • Proven experience of local IT support and a good understanding of Local Operations division;
  • Excellent organization and communication skills, flexibility, good time management and ability to follow processes and procedures;
  • Good knowledge of hardware, software and infrastructure technologies;
  • Experience with managing physical and virtual teams;
  • Excellent customer facing skills.
  • Languages: Proficient in Polish and English
  • The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification.

    It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.What's next:Diversity & InclusionHere at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality.

    We understand and encourage the importance of being you!About usWe are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing.

    We have a direct presence in 41 countries, through our 70 offices located throughout the world.

    We have managed to become the preferred partner of many small-to-midsize local and regional companies as well.

    Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.

    Required Skill Profession

    Operations Specialties Managers


    • Job Details

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    Are You Looking for Service Delivery Manager Local Operations Job?

    Great news! is currently hiring and seeking a Service Delivery Manager Local Operations to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Stefanini adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Poland laws and regulations

    What Is the Average Salary Range for Service Delivery Manager Local Operations Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Kraków. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Service Delivery Manager Local Operations?

    Key qualifications for Service Delivery Manager Local Operations typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for Service Delivery Manager Local Operations?

    To improve your chances of getting hired for Service Delivery Manager Local Operations, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for Service Delivery Manager Local Operations Job Success

    Stefanini interview tips for Service Delivery Manager Local Operations

    Here are some tips to help you prepare for and ace your Service Delivery Manager Local Operations job interview:

    Before the Interview:

    Research: Learn about the Stefanini's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Service Delivery Manager Local Operations interview at Stefanini, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Stefanini's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

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