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ServiceNow Engineer Job Opening In Poland, Poland – Now Hiring Dropbox


Job description

Role Description

We are seeking a ServiceNow Engineer to design, build, and maintain Dropbox's enterprise service management platform.

This role focuses on IT Service Management and related modules, ensuring smooth delivery of our core processes such as incident, request, asset, and change management.


As a ServiceNow Engineer on our Corporate Engineering team, you will develop configurations, customizations, and integrations to support critical business needs, while collaborating with service owners, architects, and business partners.

You will contribute to maintaining platform health, improving automation, and ensuring solutions meet high standards of quality and usability.


The ideal candidate has hands-on experience with ServiceNow development, a strong foundation in IT Service Lifecycle (ITIL) processes, and the ability to work independently while collaborating across teams.


Responsibilities


  • Implement, configure, and maintain ServiceNow workflows, service catalogs, business rules, client scripts, UI policies, reports, data imports, integrations, and other automation, applying best practices
  • Review and analyze the effectiveness and efficiency of existing configuration and workflows to develop strategies for improving or further integrations leveraging ServiceNow
  • Develop requirements, craft and execute test plans, administer ServiceNow and serve as tier 2 support
  • Collaborate with senior engineers to identify opportunities for Agentic workflow automation and integrate AI agent orchestrators within enterprise processes
  • Develop standards and best practices, maintain and support ServiceNow environments, manage instance clones, and identify and resolve system deficiencies
  • Partner with integrations subject matter expert to use MID servers, web services, email and other relevant technology to integrate tools with the ServiceNow platform
  • Research new feature enhancements and functionalities from ServiceNow
  • Expand and Implement other ServiceNow modules catering the entire ESM spectrum

  • Requirements


  • Bachelor’s degree in Computer Science, IT, Engineering, or equivalent professional experience
  • 5+ years of industry experience, with 3+ years hands-on experience with ServiceNow platform development, administration, and configuration
  • Strong JavaScript development skills within ServiceNow; proficiency with scripting, non-standard customizations, and automation
  • Strong working knowledge of ServiceNow components such as Service Catalog, Change Management, Incident Management, Knowledge Management, Workflow Management, Orchestration, etc.
  • Strong understanding of the ServiceNow platform with expertise in integrations (SSO, SAML, LDAP, MID Server, REST, SOAP, SFTP).
  • Experience with CMDB, Discovery, and integration with other external modules
  • Experience with ITOM modules (Orchestration, Service Mapping, Event Management)
  • Experience with integration to Workday
  • Familiarity with ServiceNow AI/ML features and interest in learning how to apply them for workflow automation

  • Preferred Qualifications


  • ServiceNow UI Builder and ESC experience
  • Exposure to Now Assist / AI agent configuration
  • Familiarity with Jira or similar task tools

  • Compensation


    Dropbox applies increased tax deductible costs (50%) to remuneration earned by certain qualifying employees (to the extent an employee will be involved in the creation of the software as an “author”) for the transfer of copyrights, in accordance with the relevant provisions of the Personal Income Tax Act.

    Poland Pay Range196 400 zł—265 700 zł PLN

    The range listed above is the expected annual salary/OTE (On-Target Earnings) for this role, subject to change.


    Please note, OTE are for sales roles only.




    Salary/OTE is just one component of Dropbox’s total rewards package.

    All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).


    Dropbox is a Virtual First company and is open to hiring candidates in all authorized locations.

    Company Description

    Dropbox isn’t just a workplace—it’s a living lab for more enlightened ways of working.

    We're a global community of bold visionaries and resourceful doers who are shaping the future of Dropbox—and with it the future of work.

    Our Virtual First model combines the autonomy of a distributed workplace with the power of human connection, making space for both meaningful work and meaningful relationships.

    With our start-up mindset and enterprise-level opportunities, you can be who you are and grow into who you’re meant to be.

    Here, you can own your impact to make work more intuitive, joyful, and human—for you as a Dropboxer and for hundreds of millions of people worldwide.

    If you're ready to push boundaries—and yourself— Dropbox is ready for you.

    Team Description

    The Dropbox Corporate IT Engineering Team provides information technology strategy, systems, and services that enable business success.

    We test and implement new tools to help Dropboxers work confidently, move fast, and scale effortlessly in a Virtual First environment.

    As the connective tissue to our company, we source, build, and implement technology solutions that empower and simplify work while meeting the enterprise-level standards Dropboxers expect from a global technology company.

    Our team combines technical expertise with strategic thinking, creating the foundation for collaboration, creation, and growth.

    If you're passionate about using technology to shape the future of enterprise solutions, join our Corporate IT Engineering team.

    Areas of work include Technical Programs, Salesforce Development, IT Infrastructure, Security Operations, Collaboration Tools, Cloud Engineering, Site Reliability Engineering, Enterprise Architecture, Full Stack Development, and Business Systems Analysis.

    Benefits


    Dropbox is committed to investing in the holistic health and wellbeing of all Dropboxers and their families.

    Our benefits and perks programs include, but are not limited to:

  • Flexible PTO/Paid Time Off, paid holidays, Volunteer Time Off, and more, allowing you time to unplug, unwind, and refresh

  • Perks Allowance to be used on what matters most to you, whether that’s wellness, learning and development, food and groceries, and much more

  • Mental health and wellness benefits

  • Monthly Internet Allowance

  • Intern Social Stipend

  • Annual Emerging Talent Summit, travel and hotel accommodations provided
  • Additional benefits details are available upon request.


    *Where group plans are not available, allowances may be provided


    **Benefit, amount, and type are dependent on geographical location, based upon applicable law or company policy


    Dropbox supports responsible use of AI for preparation, but misrepresentation of skills or experience is not permitted.

    See our .



    Dropbox is an equal opportunity employer.

    We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work.

    A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, enABLE, TODOS (Latinx), Pridebox (LGBTQ), Vets at Dropbox, and Women at Dropbox.

    Required Skill Profession

    Computer Occupations


    • Job Details

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    Unlock Your ServiceNow Engineer Potential: Insight & Career Growth Guide


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    Dropbox interview tips for ServiceNow Engineer

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