ServiceNow Solution Architect

Job description

**Who We Are**

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day.

So why work at Kyndryl?

We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

**The Role**

We are seeking an experienced and strategic **ServiceNow Solution Architect** to lead the design of enhancments and new features within our enterprise ServiceNow instance (ITSM, SPM, ITOM, ITAM, CSM, IRM, App Engine, Automation Engine.

HRSD is also in platform but out of scope for this role).

In this role, as the Solution Architect for the CIO platform team, you will work closely with CIO leadership guide technical solutioning, and manage development and project resources where applicable, to bring best-in-class digital services to Kyndryl internally.

As a CIO platform architect, you will partner with colleagues within the platform team to ensure that roadmap items dovetail into CIO and strategic initiatives to support all other platform stakeholders.

You will ensure that solutions are reviewed by the relevant architectural boards (TDA / ARB) and that all designs are compliant with CIO SOX controls.

As a senior technical member of the CIO platform team, you will help to educate, train and mentor resources throughout the group to better understand and support the holistic CIO strategies.

The ideal candidate brings a unique blend of product ownership, stakeholder engagement, architectural expertise, and hands-on platform experience.

**Key Responsibilities:**

+ **Strategic Product Ownership**
+ Translate business requirements into scalable, innovative ServiceNow solutions aligned with enterprise platform architecture.
+ Act as the trusted advisor to Stakeholders for ServiceNow capabilities, features, and enhancements.
+ **Technical Leadership & Architecture**
+ Lead and direct a team of product Architects
+ Serve as the technical lead and solution architect for projects and configurations on ServiceNow.
+ Oversee configuration, integration, and development activities ensuring adherence to enterprise architectural and security standards.
+ **Team & Delivery Oversight**
+ Lead and mentor project development teams comprising developers, BA’s and testers
+ Drive agile sprint planning and execution across an ongoing platform-wide program of work.
+ Ensure quality assurance, performance testing, and change control processes are embedded in delivery.
+ Support the interview and selection process for new team members
+ **Governance & Stakeholder Engagement**
+ Act as the key liaison between Stakeholders and the enterprise CIO ServiceNow team.
+ Ensure compliance with CIO architecture, data privacy, security, and development standards.
+ Contribute to enterprise-wide ServiceNow governance bodies, design reviews, and platform health initiatives.

**Your Future at Kyndryl**
Every position at Kyndryl offers a way forward to grow your career, from a Junior Architect to Principal Architect – we have opportunities for that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms.

**Benefits for you**
In joining Kyndryl Poland you will work for a diverse company that invests in your future and join a team culture that amplifies learning, and development agility.

Kyndryl has a flexible working policy.

Depending on the position there are a number of options including some home working opportunities.

These ensure a better balance and improved flexibility both inside and outside of work for you.

Plus, we offer many other cultural and environmental benefits to our employees.

From an agile office space with games room, to team dinners and seasonal gifts.

As well as Charity, ESG initiatives and focus groups, where our employees co-create our new company culture strongly based on their personal feedback and sentiments.

Our employees enjoy varying other options too: utilizing our BeWell Program (with online consultants in law, tax, life events, psychology, coaching); opting in for the Retirement pension plan and we have a Cafeteria platform, with Kyndryl benefits points.

Of course, you can also take advantage of other great offerings:

+ Private health card
+ Life insurance package
+ Multisport Card
+ Discounts for Kyndryl employees
+ A wide range of benefit options for parents and children
+ Sports activities and team events
+ Free language courses & many personal development possibilities
+ Employee referral program
+ Mindfulness and Yoga Classes
+ These are just a part of the initiatives and opportunities available to you, as we continuously develop as an Employer of Choice.We are looking forward to seeing you join us!

Information on how to report breaches of law at Kyndryl in connection with the Whistleblower Protection Act of June 14, 2024:

https://preview.kyndryl.com/pl/pl/company/whistleblower-global-services?cde

**Who You Are**

You’re good at what you do and possess the required experience to prove it.

However, equally as important – you have a growth mindset; keen to drive your own personal and professional development.

You are customer-focused – someone who prioritizes customer success in their work.

And finally, you’re open and borderless – naturally inclusive in how you work with others.

**Required skills and expertise:**

+ Experience managing 4-6 direct reports
+ Certified ServiceNow System Administrator
+ 7+ years of ServiceNow platform experience, with at least 3 years in solution architecture and/or product ownership roles.
+ Proven experience in designing enterprise-scale ServiceNow solutions within a global environment.
+ Strong understanding of agile delivery practices, stakeholder engagement, and cross-functional team leadership.
+ Excellent communication and influencing skills, especially across IT stakeholders.
+ Hands-on experience with Flow Designer, Integration Hub, Service Portal, and Scoped Applications.

**Preferred skills and expertise:**

+ Bachelor degree in Computer Science or similar is preferred
+ Experience with Agentic AI (Moveworks, Aisera etc) is a distinct advantage.

**Desirable Certifications:**

+ Certified Implementation Specialist – e.g. ITSM, ITAM, ITOM _(highly desirable)_
+ ServiceNow Certified Application Developer _(preferred)_
+ Certified Technical Architect (CTA) or progressing towards CTA _(preferred)_
+ Agile/SAFe certifications (e.g., Scrum Product Owner) a plus

**Being You**

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are.

We welcome people of all cultures, backgrounds, and experiences.

But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice.

This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture.

That’s the Kyndryl Way.

**What You Can Expect**

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value.

Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey.

Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more.

Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.

At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

**Get Referred!**

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Required Skill Profession

Other General