SME Technical Support Xelix (Invoice to Pay)

Are you passionate about solving complex technical challenges and ensuring seamless operations across global finance platforms?

As a Tier 2 SME Technical Support, you’ll play a critical role in maintaining service continuity, enhancing support processes, and driving improvements across enterprise applications.

**What You Will Do**

+ Investigate and resolve moderately complex incidents escalated from Tier 1 support, ensuring timely resolution and documentation
+ Analyze recurring issues and support root cause analysis in collaboration with engineering and Tier 3 teams
+ Troubleshoot application, system, and infrastructure issues, including performance errors, data inconsistencies, and integration failures
+ Recreate user issues in test environments to isolate bugs and identify configuration errors
+ Collaborate with development teams, vendors, and infrastructure teams to escalate and resolve technical issues within defined SLAs
+ Perform routine system checks, monitor health indicators, and support deployments, patches, and updates across key platforms
+ Manage advanced user provisioning and access configurations for integrated systems
+ Create and maintain technical documentation, knowledge base articles, and support playbooks to enhance Tier 1 capabilities

**What You Will Need**

**Required Qualifications**

+ Bachelor’s degree in Information Systems, Computer Science, Business, or related field, or equivalent work experience
+ Minimum 3 years of experience in operational AP or system administration
+ Fluent spoken and written English
+ Proficiency in ITSM tools such as ServiceNow, Zendesk, or Jira
+ Familiarity with enterprise applications (ERP, CRM, HRIS) and general IT concepts

**Preferred Qualifications**

+ Experience troubleshooting business applications and networking fundamentals
+ Familiarity with databases (SQL), scripting (PowerShell, Python), and APIs
+ Additional language skills

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better.

The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes.

Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.

Stryker is an EO employer – M/F/Veteran/Disability.