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Staff Software Engineer - Ruby Job Opening In Kraków – Now Hiring Zendesk


Job description

Job Description

Zendesk’s people have one goal in mind: to make Customer Experience better.

Our products help more than 145,000 global brands (AirBnb, Uber, JetBrains, Slack, among others) make their customers happy, every day.

We're looking for a well-rounded Staff Engineer to be part of our efforts to use AI in providing the world's best customer service.

We have a huge amount of knowledge about how our customers solve issues for their customers.

At the same time, we are building a Knowledge Hub that ingests and processes content from multiple sources, fully integrated with our Customer and Employee Service offerings.

Conversational AI agents can use this knowledge to solve problems better and faster, including taking actions on behalf of customers, supervised by human agents. 

This is where you come in.

We're standing up a new team to increase our capability in this field, and so along with your team, you will have a massive impact on how this initiative evolves.

You will join an organization with a mission to disrupt the Knowledge generation and retrieval space, powering all Zendesk AI experiences.

What you’ll be doing

  • Lead a team of experienced Engineers, offering technical direction and assistance at every stage of the lifecycle of the project.

  • Delivering AI-powered capabilities to our customers at Zendesk scale.

  • Working closely with Product, Management and the rest of Knowledge engineering to define the scope of features and implementation approach.

  • Actively collaborating in evolving the workflow and processes together with the members of the team.

  • Supporting our deployed services to ensure a high level of stability and reliability.

  • Mentoring junior team members, as well as pairing with more experienced colleagues and learning from each other.

What you bring to the role

Basic Qualifications:

  • 6+ years developing server-side applications in Ruby, Java or similar backend programming languages.

  • Demonstrated ability to build and operate distributed systems at scale.

  • Expertise in relational data stores (MySQL, Postgres).

  • Experience with provisioning and deploying services with a cloud provider (GCP, AWS, Azure).

  • Sound understanding of architecture and software design patterns for server-side and web domains.

  • Excellent communication skills, both written and verbal.

  • Open, thoughtful, and empathetic approach to your work.

  • A desire to continually learn and share technical skills.

Preferred Qualifications:

  • Bachelor’s or Master’s degree in Computer Science/Information Systems or related field. 

  • Experience developing web applications in Typescript.

  • Experience working on high throughput messaging systems like Kafka.

  • Experience with graph databases, e.g. Neo4J, Amazon Neptune etc.

  • Experience in performance testing, capacity planning, and cost optimization for large-scale, complex data pipelines and systems.

    This includes identifying bottlenecks, ensuring scalability, and minimizing operational costs in cloud-based data environments.

  • Contributor or owner of open source projects.

Tech Stack

  • Our code is written in Ruby, TypeScript and React.

  • Our servers live in AWS.

  • Our services interface through Kafka, REST and GraphQL on top of Istio.

  • Our data is stored in S3, RDS MySQL, Redis, ElasticSearch, and Aurora.

  • Our services are deployed to Kubernetes using Docker.

What we offer

  • What you will be doing will have a huge impact.

  • Team of passionate people who love what they do.

  • Exciting projects, ability to implement your own ideas and improvements.

  • Opportunity to learn and grow.

Where We Work

We're rapidly growing our teams in Krakow, Poland and Lisbon, Portugal.

We have exciting next-generation AI-powered products that are already in use by customers in the banking and finance area, online and offline retailers, and even national postal services.

You will work with a driven team, passionate about delivering the right experience to end-users using sophisticated data ingestion and retrieval technology.

#LI-EA1

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Staff Software Potential: Insight & Career Growth Guide


Real-time Staff Software Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Staff Software in Kraków, Poland, highlighting market share and opportunities for professionals in Staff Software roles.

1691 Jobs in Poland
1691
261 Jobs in Kraków
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Download Staff Software Jobs Trends in Kraków and Poland

Are You Looking for Staff Software Engineer Ruby Job?

Great news! is currently hiring and seeking a Staff Software Engineer Ruby to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Zendesk adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Poland laws and regulations

What Is the Average Salary Range for Staff Software Engineer Ruby Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Kraków. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Staff Software Engineer Ruby?

Key qualifications for Staff Software Engineer Ruby typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Staff Software Engineer Ruby Job Success

Zendesk interview tips for Staff Software Engineer   Ruby

Here are some tips to help you prepare for and ace your Staff Software Engineer Ruby job interview:

Before the Interview:

Research: Learn about the Zendesk's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

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Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Staff Software Engineer Ruby interview at Zendesk, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Zendesk's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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