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Support Engineer Job Opening In Gdańsk – Now Hiring Groupe SII


Job description

Join our dynamic team as a Support Engineer and contribute to groundbreaking projects utilizing cutting-edge technologies like RPA, Machine Learning, and Data Analytics to transform the Investment Banking landscape.

This role offers the opportunity to collaborate with global teams and innovate solutions that enhance client satisfaction and operational efficiency.

Your role
  • Manage Production Support processes and procedures, including Change, Incident, Problem, and Service Management
  • Conduct Root Cause Analysis, troubleshoot issues, and implement workarounds for defects in production environments
  • Provide comprehensive investigation and communication support for all critical business-impacting incidents related to Investment Banking applications
  • Assume IT Service ownership responsibilities, including service continuity, Service Sustainability Program (SSP), and support for engineering teams with analysis, DevOps, production deployments, risk, and compliance
  • Monitor and track production issues using ticketing systems such as ServiceNow and Jira, ensuring thorough follow-up to resolution
  • Deploy software on Linux and Windows across multiple environments
  • Your skills
  • Expertise in Production Support processes and procedures
  • Strong analytical skills for Root Cause Analysis and troubleshooting
  • Experience with ticketing systems like ServiceNow and Jira
  • Knowledge of patch management and vulnerability management practices
  • Hands-on experience with infrastructure troubleshooting for Linux and Windows environments
  • Basic understanding of DevOps and related tools such as Jenkins and Ansible
  • Proficiency in shell scripting, SQL scripts, and working with Oracle and PostgreSQL databases
  • Previous work with role-swap and disaster recovery (DR) test procedures
  • Experience in creating and supporting CI/CD pipelines

  • Job no.240709-YOJ2J

    Required Skill Profession

    Computer Occupations


    • Job Details

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    Unlock Your Support Engineer Potential: Insight & Career Growth Guide


    Real-time Support Engineer Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Support Engineer in Gdańsk, Poland, highlighting market share and opportunities for professionals in Support Engineer roles.

    6104 Jobs in Poland
    6104
    233 Jobs in Gdańsk
    233
    Download Support Engineer Jobs Trends in Gdańsk and Poland

    Are You Looking for Support Engineer Job?

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Groupe SII adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Poland laws and regulations

    What Is the Average Salary Range for Support Engineer Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Gdańsk. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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    Interview Tips for Support Engineer Job Success

    Groupe SII interview tips for Support Engineer

    Here are some tips to help you prepare for and ace your Support Engineer job interview:

    Before the Interview:

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    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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