Join our dynamic team as a Support Engineer and contribute to groundbreaking projects utilizing cutting-edge technologies like RPA, Machine Learning, and Data Analytics to transform the Investment Banking landscape.
This role offers the opportunity to collaborate with global teams and innovate solutions that enhance client satisfaction and operational efficiency.
Your role
Manage Production Support processes and procedures, including Change, Incident, Problem, and Service Management Conduct Root Cause Analysis, troubleshoot issues, and implement workarounds for defects in production environments Provide comprehensive investigation and communication support for all critical business-impacting incidents related to Investment Banking applications Assume IT Service ownership responsibilities, including service continuity, Service Sustainability Program (SSP), and support for engineering teams with analysis, DevOps, production deployments, risk, and compliance Monitor and track production issues using ticketing systems such as ServiceNow and Jira, ensuring thorough follow-up to resolution Deploy software on Linux and Windows across multiple environments Your skills
Expertise in Production Support processes and procedures Strong analytical skills for Root Cause Analysis and troubleshooting Experience with ticketing systems like ServiceNow and Jira Knowledge of patch management and vulnerability management practices Hands-on experience with infrastructure troubleshooting for Linux and Windows environments Basic understanding of DevOps and related tools such as Jenkins and Ansible Proficiency in shell scripting, SQL scripts, and working with Oracle and PostgreSQL databases Previous work with role-swap and disaster recovery (DR) test procedures Experience in creating and supporting CI/CD pipelines Job no.240709-YOJ2J