Support Specialist - Level 1 – Supply Chain System

Optiveum is a recruitment and consulting company created based on our 20-plus years of experience in HR & IT services.

We work for Clients located in Poland and abroad providing our local and international Candidates with Project-based or Permanent job opportunities in a remote or office-based model.

Optiveum sp.

z o.o. to firma rekrutacyjno- konsultingowa prowadzona na bazie naszego ponad 20-letniego doświadczenia na rynku usług HR i IT.

Pracujemy z klientami w Polsce i za granicą oferując międzynarodowym kandydatom pracę stałą lub projektową u Klientów w biurze lub w modelu zdalnym.

DANE FIRMY/ COMPANY DATA

Optiveum Sp. z o.o.

ul.

Tomasza Zana 43 lok.

2.1  20-601 Lublin 
nr KRS: 0000834436, NIP 7010975729

Contact us at: info (at) optiveum.com

Support Specialist - Level 1 – Supply Chain Systems

📍 Remote from Poland | 💼 Full-time | 🤝 B2B with Optiveum

💰 Up to 3,500 EUR/month (B2B) | 🔄 Long-term cooperation | ⚡ Speedy invoice payments

Our client is a leading global company in the agricultural sector, providing innovative crop protection solutions that help farmers combat weeds, insects, and diseases.

With advanced R&D, manufacturing, and formulation capabilities, and the world’s most extensive portfolio of active ingredients, the company delivers tailored solutions to meet local farming needs across the globe.

We are looking for a Support Specialist -  Level 1 to join the IDT department.

This role focuses on providing first-level technical support for the Blue Yonder system, a key platform for demand planning and inventory management.

You will work closely with end users, resolve technical issues, ensure system performance, and support operational efficiency in a global enterprise environment.

Key Responsibilities

• Provide Level 1 technical support for the Blue Yonder system by addressing and resolving user queries.


• Monitor system functionality and report potential disruptions.


• Assist with system updates, maintenance, and configuration, collaborating with Level 2/3 support teams.


• Train end users on best practices for Blue Yonder usage.


• Log and track tickets in the service desk system with proper documentation.


• Collaborate with IT and supply chain teams to optimize system usage.


• Escalate complex issues when necessary.

Requirements

• Basic understanding of supply chain processes (demand planning, inventory management).


• Familiarity with enterprise software systems; experience with Blue Yonder is a strong plus.


• Strong troubleshooting and problem-solving skills.


• Excellent communication in English (additional languages are a plus).


• Attention to detail and a customer-first mentality.


• Technical proficiency with software systems.


• Stable work history.

Nice to Have

• Previous experience in technical support or helpdesk roles.


• Exposure to the chemical or agricultural industry.


• Bachelor’s degree in IT, Supply Chain, or related field.

What’s Offered

✔ B2B cooperation with Optiveum, a Poland-based IT recruitment & outsourcing company

✔ Monthly rate up to 3,500 EUR (B2B)

✔ Long-term collaboration with a global enterprise

✔ Timely and reliable invoice payments

✔ 100% remote work flexibility

✔ A collaborative, innovation-driven environment

✔ Opportunities for continuous learning and growth

✔ Exposure to modern technologies and real business impact