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Support, Technical Account Manager Job Opening In Kraków – Now Hiring Tanium


Job description

The Basics:

At Tanium, our Support TAM fulfills a necessary role in our organization to serve our customers by resolving technical issues and answering technical questions that customers have in a timely manner.

With a primary focus on customer satisfaction, Support TAMs work both reactively and proactively to improve the overall experience of our enterprise customers when using Tanium.

This role will report to a Support Manager.

As a Support TAM, you’ll have continuous opportunities to apply your best technical skills while building new skills ranging from scripting to debugging.

What You’ll Do:

  • Assisting customers by: Triaging inbound support casesSolving customer support casesWorking with other Support Engineers to assist with their assigned casesAnswering customer questions in the Tanium community site
  • Improve customer experience by: Documenting best practicesTracking activity, documenting root cause, and reportingServing as a technical subject matter expert, focusing mostly on the testing and troubleshooting aspects of the areaTesting Tanium and providing feedback to the Engineering teams on how we can improve the overall customer experience
  • We’re Looking For:

    Education

  • Associates degree or equivalent experience required
  • BS degree in Computer Science, MIS, or similar experience a plus
  • Experience and Skills

    Must Haves:

  • 3+ years into their career field with solid technical skills in one or more areas of networking, security, operations, scripting, and/or programming
  • Ability to master new concepts and technologies; continually striving to master the Tanium platform and modules
  • Problem solving; can break problems down into manageable, ordered piece parts and successfully convey the problem statement and plan to others
  • Aptitude for comprehending complex troubleshooting
  • Good Judgement; understand the importance of weighing cost and value in decision making and practice making good judgement calls with improved consistency overtime
  • Independent; should be able to independently work on problems; should be able to complete tasks with limited assistance; participate in projects and follow technical support procedures only requiring help on more complex enterprise initiatives or issues
  • Good to Have:

  • Hands-on Tanium experience
  • Relevant technical certifications (Google IT Support Professional Certificate, CISSP, MCSE, A+/Security+/Network+ combined, etc.)
  • Experience in one or more of the following technical domains: Endpoint Security, Endpoint Support/Troubleshooting, Incident Response, Systems Management, Utility Scripting (bash, PowerShell, VBScript, Python.)
  • Core Competencies

  • Demonstrates initiative and motivation
  • Excellent oral and written communication skills
  • Team player
  • Person of high ethics and integrity
  • Ability to work in a fast-paced, changing environment
  • Additional Offerings

  • Attractive remuneration and comprehensive benefits
  • All full-time employees are eligible to receive restricted stock units.

    You can own part of the company you help to build 
  • A value-based, transparent culture that fosters collaboration and innovation 
  • Ability to work with global customers
  • Ability to work on complex and strategic global projects and initiatives
  • Career development opportunities
  • Health, dental, and vision coverage - Tanium paying 100% of the premium
  • Life & Disability + Critical Illness benefits - Tanium paying 100% of the premium
  • Pension Plan
  • Required Skill Profession

    Computer Occupations


    • Job Details

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    Unlock Your Support Technical Potential: Insight & Career Growth Guide


    Real-time Support Technical Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Support Technical in Kraków, Poland, highlighting market share and opportunities for professionals in Support Technical roles.

    1433 Jobs in Poland
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    169 Jobs in Kraków
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    Download Support Technical Jobs Trends in Kraków and Poland

    Are You Looking for Support, Technical Account Manager Job?

    Great news! is currently hiring and seeking a Support, Technical Account Manager to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Tanium adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Poland laws and regulations

    What Is the Average Salary Range for Support, Technical Account Manager Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Kraków. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Support, Technical Account Manager?

    Key qualifications for Support, Technical Account Manager typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for Support, Technical Account Manager?

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    Interview Tips for Support, Technical Account Manager Job Success

    Tanium interview tips for Support, Technical Account Manager

    Here are some tips to help you prepare for and ace your Support, Technical Account Manager job interview:

    Before the Interview:

    Research: Learn about the Tanium's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

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    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

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    Be Honest: Don't exaggerate your skills or experience.

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    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Support, Technical Account Manager interview at Tanium, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Tanium's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

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