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Technical Consulting Engineer - Enterprise Networking (CATC). Job Opening In Kraków – Now Hiring Cisco


Job description

What You'll Do

Provide remote Technical assistance on a worldwide basis for the Digital Network Architecture/Software Defined Access Solutions including DNA Assurance and Automation to customers and partners.

  • Deliver expert level technical assistance and solving for resolving critical customer hardware and software issues at a solution level
  • Applies analytical skills and technical knowledge to tackle product and network problems of moderate to high complexity
  • Effectively utilize moderate to complex lab setups to recreate and solve problems
  • Use professional expertise to identify and lead support initiatives to improve the support ability of processes and solutions
  • Submit complete and correct software defect reports in his or her area of expertise
  • Provide systems/product training both internally and externally and knowledge base material
  • Document all actions taken toward resolving customer issues in customer contact tracking database
  • You can handle a wide variety of technical support problems—from simple application or network configuration fixes to deeply complex troubleshooting and problem resolution
  • Work with minimal supervision and exercise discernment within defined procedures to determine appropriate action
  • Strong collaboration, crisis management and communications skills
  • Working with customers, you can calmly handle critical network problems and can describe complex topics in a way that is appropriate to the expertise of the customer.
  • You have good technical, analytical and troubleshooting skills and be able to resolve the root cause of network problems
  • Review customer data in the form of network topologies, and crash, log, or other diagnostic files for anomalies
  • You deliver solutions that lead to problem resolution or mitigation with a high level of customer satisfaction
  • You are able to effectively engage resources outside their team to resolve issues which may include other technical support engineers, account teams, partners, and development engineers
  • Who You'll Work With

    CX is a team of outstanding technical guides whose #1 focus is to deliver premier customer experience.

    We help take on the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication.

    Our success is validated through extraordinary financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores.

    The DNA/SDA Solutions team is part of Customer Experience Global which is a team of extraordinary technical guides whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience.

    Our success is validated through overall business outcomes for our customers and partners including industry recognition and high level of employee engagement.

    Who You Are

  • Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 10 years total networking experience
  • A minimum of 5-8 years in providing remote troubleshooting to global customers either in the Routing/Switching or Wireless technology area
  • Possess a fundamental working technical knowledge of computer and networking industry, products and protocols including:
  • Understanding of Campus Architectures, Software Defined Networking (SDN) & Network Function Virtualization (NFV)
  • Understanding of Routing Protocols such as BGP, ISIS & LISP
  • Understanding of Linux and Micro services systems
  • Good to have a Basic Programming/Scripting Skill (preferably Python
  • Understanding of Security in a Campus network including technologies like Radius, and Cisco Trustsec (CTS) 
  • Either an expert level solving knowledge and exposure to Cisco Wireless products (WLC & APs) OR Cisco Catalyst platforms (Cat3k, Cat6k and/or Cat9k)
  • CCIE certification in RnS / Wireless / Security 
  • Required Skill Profession

    Computer Occupations


    • Job Details

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    Unlock Your Technical Consulting Potential: Insight & Career Growth Guide


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    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technical Consulting in Kraków, Poland, highlighting market share and opportunities for professionals in Technical Consulting roles.

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