Within your role, you will:
- Provide best-in-class customer service and problem resolution to customer queries
- Resolve product or service problems by clarifying the customer, determining the cause of the problem, selecting, and explaining the best solution
- Initiate, manage, answer, and solve customers’ queries
- Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly at first contact
- Assist all customer queries by offering precise explanations, concise, complete, and within the agreed terms
What will make you successful for the role:
- A C1 level of Dutch (both written & spoken)
- A B2 level of English (both written & spoken)
- Proficiency with Microsoft Office applications, especially in Excel
- Standard Operating system understanding and Office tools knowledge
- Web-based applications and database operating acquaintance and skills
- Technical understanding
Sounds good?
Find out what you can get:
- Competitive salary package & meal vouchers
- Social Fund (Christmas Bonus, Holiday Allowance, etc.)
- Employee Recognition Program
- The opportunity to work in a multicultural environment
- The opportunity to work from home – remote work
- Private medical insurance
- Access to Multisport card
- Learning programs for your development
- Wellness activities for your wellbeing