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Urgent! Technical Support Analyst Job Opening In Warsaw – Now Hiring Axiom Software Solutions Limited

Technical Support Analyst



Job description

Position Title: Technical Support Analyst

Area: IOS

Location: Málaga

Description

Position Title: Technical Support Analyst

Division/Soc: SCIB Global

Area: IOS

Location: Málaga

WHAT YOU WILL BE DOING

As a Technical Support Analyst your tasks and goals will include

• Technical Level 0 and 1 support of the global SCIB platform both onsite and remote.

• Reception, prioritization, investigation, escalation and resolution of incidents.

• Critical Alerts monitoring.

• Rising and follow up of continuous improvement plans for batch and online.

• Continuous collaboration with second-level teams and suppliers.

• Monitoring of metrics in order to improve and detect their deterioration.

• Communication with users being the only communication link with Business at times.

• Knowledge of monitoring applications

• Experience in ITIL framework

• Management and resolution of incidents and requests through Service Now.

EXPERIENCE

• 0-3 years of experience in relevant fields.

EDUCATION

• Degree in Computer Science

SKILLS & KNOWLEDGE

Techniques:

• Technical knowledge on the configuration and structure of SCIB platforms,

• Technical knowledge of incident flows and product production start-up.

Knowledge:

• Indispensable basic knowledge of wholesale banking and financial products.

• Indispensable English B2

• Desirable knowledge of Python, Elastic Search, Openshit, Appian, API Connect, Oracle, MySQL, PowerBI, …etc.

Other:

• Work under stressful situations

• Teamwork

• Adaptation to change

• Guards availability

• Travel availability

• Ability to provide remote support (different geographies)

• With initiative, communication skills

• Results oriented


Required Skill Profession

Computer Occupations



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