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Technical Support Engineer Job Opening In Kraków – Now Hiring Experis


Job description

Job Description

Start Date: ASAP / within 1 month / flexible
Work Model: 100% Remote

Contract Type: Contract of Employment



We are seeking a skilled and motivated Technical Support Specialist to remotely assist customers and provide technical support for our client.

This role requires strong analytical skills and technical expertise to resolve tool-related issues of moderate to high complexity.

Key Responsibilities

  • Provide global technical support as a subject matter expert.

  • Collaborate with development and internal teams to resolve technical issues.

  • Manage incoming support cases and ensure timely resolution.

  • Maintain accurate and detailed case notes in our CRM system, documenting all customer interactions, troubleshooting steps, and resolutions.
  • Who You Are

    Main Requirements
  • Proven experience working with AI technologies.
  • Strong background in customer support and troubleshooting.

  • Solid Unix/Linux system administration skills.

  • Knowledge of network protocols: SSH, HTTPS, DNS, DHCP, SNMP.

  • Hands-on experience with VMware setup, configuration, and troubleshooting.

  • Proficiency in Kubernetes and Docker environments.

  • Experience with databases such as MySQL, Elasticsearch, DynamoDB.

  • Familiarity with AWS and APIs (SOAP/REST).

  • Experience with monitoring and data collection platforms.

  • Comfortable working with CRM tools.
  • Preferred Skills
  • Highly organized, self-driven, and adaptable.

  • Strong analytical and problem-solving abilities.

  • Capable of leading troubleshooting efforts and driving resolution.

  • Committed to delivering high-quality customer service.

  • Skilled in identifying root causes and implementing effective solutions.
  • What We Offer

  • Medicover healthcare package
  • Multisport card
  • Access to an e-learning platform
  • Group life insurance
  • Company Description

    Experis to światowy lider rekrutacji specjalistów i kadry zarządzającej w kluczowych obszarach IT.

    Z nami znajdziesz konkurencyjne oferty zatrudnienia oraz ciekawe projekty IT skierowane zarówno do ekspertów z wieloletnim doświadczeniem, jak i osób, które dopiero zaczynają swoją przygodę w branży IT.We offer recruitment of managers and highly qualified consultants with expertise in 's most ethical companies.

    Required Skill Profession

    Computer Occupations


    • Job Details

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    Unlock Your Technical Support Potential: Insight & Career Growth Guide


    Real-time Technical Support Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technical Support in Kraków, Poland, highlighting market share and opportunities for professionals in Technical Support roles.

    1433 Jobs in Poland
    1433
    169 Jobs in Kraków
    169
    Download Technical Support Jobs Trends in Kraków and Poland

    Are You Looking for Technical Support Engineer Job?

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    2. Loyalty

    3. Impartiapty

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    6. Respect for human rights

    7. Obeying Poland laws and regulations

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