Urgent! Technical Support Manager Job Opening In Gdańsk – Now Hiring Frisbii
Do you want to work in a fast-growing SaaS company that’s on its way to becoming the leading subscription management and billing platform in Europe?
At Frisbii, we help subscription-based businesses manage their customer lifecycle efficiently, optimize revenue streams, and scale sustainably.
Backed by private equity and expanding rapidly across Europe, we’re building a modern and agile platform that makes subscription management simple, reliable, and future-proof.
This is your chance to join our Customer Support team and have a direct impact on how businesses across Europe use our platform.
As a Customer Supporter, you’ll be the first point of contact for primarily our German-speaking customers, ensuring they receive excellent service throughout their journey with Frisbii.
Your main tasks will include:
Supporting customers primarily via email through our support tool (Salesforce Service Cloud)
Assisting new clients during onboarding, making sure they get the best possible start.
Becoming an expert in the Frisbii platforms so you can act as a trusted advisor.
Updating our help center, FAQs, and support content.
Collaborating with product and tech teams by sharing customer insights.
Helping optimize support processes and suggesting improvements.
We use Salesforce Service Cloud, Slack, Jira, and other modern tools to make sure you have everything you need to succeed.
The learning curve will be steep, but you won’t be bored - and you’ll always have a supportive team by your side.
Location: Poland (nearby Gdansk) or Germany
Fluent in German and English (spoken and written).
Strong communication skills with a friendly and professional tone.
Experience with common IT tools (Slack, Jira, CRM systems, etc.).
Solution-oriented, proactive, and flexible mindset.
A natural talent for customer care and problem-solving.
Interest in SaaS, e-commerce, and subscription businesses.
Previous experience in customer support or e-commerce is a plus, but not required.
Most important is that you are passionate about delivering great service, taking ownership, and enjoying working as part of a team.
A competitive salary package.
A flexible workplace with opportunities to work from home.
Modern equipment (Mac or Windows)
A growing international SaaS company with ambitious goals.
A great team that’s passionate about tech, subscriptions, and customer success.
A chance to put your fingerprint on how we do support and help shape the customer journey at Frisbii.
A fun and collaborative working environment where we take our work seriously, but also know how to enjoy ourselves.
We have a three-step recruitment process:
During these steps, you will meet:
One of our HR Business Partners for a prescreen visio: Kasia, Birte or Chloé (30 mins)
Morten, your future manager (1 hour)
Laurence (VP CS), who will challenge you in a final interview (30 mins)
If you’re ready to grow with us and help shape the future of subscription billing in Europe, we’d love to hear from you!
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Unlock Your Technical Support Potential: Insight & Career Growth Guide
Real-time Technical Support Jobs Trends in Gdańsk, Poland (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Technical Support in Gdańsk, Poland using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 1434 jobs in Poland and 49 jobs in Gdańsk. This comprehensive analysis highlights market share and opportunities for professionals in Technical Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Frisbii is currently hiring and seeking a Technical Support Manager to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Technical Support Manager Jobs Gdańsk.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Frisbii adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Technical Support Manager Jobs Poland varies, but the pay scale is rated "Standard" in Gdańsk. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Technical Support Manager typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Technical Support Manager interview at Frisbii, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Frisbii's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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